Viewing the Unify Phone integration status

Once the Unify Phone integration is added to a customer account, you can easily check its status to ensure it is set up correctly. The status provides insights into whether the integration is functioning as expected.

  1. Access the Integrations panel from the Account Information page or from the Integrations & Apps option.
  2. In the Integrations panel, locate the Unify Phone integration. Check the status icon and message next to it:

    Unify Phone integration status
    The icon indicates the current status of the integration, which can be one of the following:
    • Active Connected
    • Error Error
    • Pending Incomplete
    The status message provides additional context about the integration’s current state.
Parent topic: Unify Phone Integration
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