Troubleshooting common issues identified in the User Comparison Report
If any issue is identified in the User Comparison Report, it is recorded in the issue column of the User Comparison Report.
Below are the potential issues and the recommended resolution:
| Issue | Cause | Resolution |
|---|---|---|
| CloudLinkUserNotFound |
The user is not found in the CloudLink User Database. |
Ensure the user is provisioned in CloudLink. Verify that their email address is correct. |
| ZoomUserNotFound |
The user does not exist in Zoom. |
Confirm that the user has been added to the Zoom tenant. Verify the email address that is used. |
| ZoomSipPhoneNotFound |
The user does not have a Zoom SIP phone assigned. |
Assign a SIP phone to the user in the Zoom Admin Portal. |
| ZoomUserStatusInactive |
The user's Zoom status is inactive. |
Reactivate the user in the Zoom Admin Portal. |
| ZoomUserStatusPending |
The user's Zoom status is pending activation. |
Ensure the user completes the activation process by following the Zoom invite email. |
| NoClZoomPsiLicense |
The user does not have the required "ZoomPSI" license in CloudLink. |
Assign the "ZoomPSI" license to the user in the management Portal. If this issue is detected, no further checks are performed. |
Steps to Validate and Fix Issues
- Open the User Comparison Report.
- Locate users with issues in the issues column.
- Identify the corresponding inconsistency from the list above.
- Follow the resolution steps for each detected issue.
- After making corrections, regenerate the report to verify the fixes.
If the issues persist after resolving them, contact the appropriate system administrator for further investigation.