Collecting CloudLink Gateway Logs from SMBC

By default, CloudLink Gateway logs are collected through Mitel Administration. In cases where the CloudLink Gateway becomes inaccessible from Mitel Administration, you may be require to collect logs locally.

Perform the following steps to collect the logs locally:

  1. Log in to the SMB Controller Manager and enable SSH access.

  2. Connect through SSH connector to the SMBC (port 22) using your MiVoice Office 400 credential.
    Note: The network cable must be connected to Eth0 of the SMBC and the CloudLink container must be running.

  3. Run the command clgw-log-download.

  4. Once the logs are collected, an URL is generated. Copy the URL into a browser. The logs will start to download.
    Note: The logs expiry time is displayed in the SSH window once the log file is ready to download.
  5. Disable the SSH access in the SMB Controller Manager.
Parent topic: Install and Access the CloudLink Gateway
↑