Mitel MS Teams Solutions

The solution possibilities that Mitel offers with MS Teams are:
  • Mitel Assistant - With Mitel Assistant integrated with Microsoft Teams, you can create speed dials and place calls to your contacts in Microsoft Teams and in Microsoft Outlook using any supported Mitel telephony application.

    • Call History- As a Mitel Assistant user, you can view your Mitel Phone call history from the Mitel Assistant application after you log in to your CloudLink account.

  • Sync presence via Cloudlink to MS Teams - CloudLink accounts can be integrated with MS Teams to sync presence from a Mitel PBX to MS Teams, which enables users to view the status of the users in MS Teams. For more information about the CloudLink-to-Teams Presence Integration feature, see Sync Presence via CloudLink to Microsoft Teams.

    Note: The presence synchronization is one direction from the Mitel PBX to MS Teams. Presence changes in MS Teams is not synchronized to MiCollab, Mitel One or Mitel PBX.

  • MiCollab PC Client Telephony-only mode- The MiCollab PC Client Telephony-only mode enhances end-user experience when calls are placed with a Mitel application using the MiCollab Client as the telephony endpoint.

  • Mitel Dialer- Mitel Dialer is a Windows desktop application that controls a telephone terminal connected to a Mitel call server. This application is used to set up and monitor telephone communications. The Dialer is compatible with the following device types: Mitel 6700, Mitel 6800, Mitel 6900, also legacy digital and IP Phones, DECT handsets, analog Phones.
    Note: You can only monitor analogue Phones but cannot control them.
  • Mitel One- The Mitel One web application provides advanced communication features and integrates with Mitel's call managers (cloud and on-premise) to improve work efficiency and enhance workplace communication.
Parent topic: MS Team Solution
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