Known Issues
The following table summarizes the limitations and known issues for Mitel Voice Assist in some typical scenarios.
| Behavior ID | Description | Platform |
|---|---|---|
| If you have an existing Schedule condition and you select Use Google Places, it will override the current schedule. To the get the saved schedule, click Cancel and re-open the schedule. | All Platform | |
| Dial By Name Activity limitation: The Local phone is not currently supported. The Dial by Name Directory will only return Cloudlink enabled PBX Verified users with a CloudLink account. | MX-One and MiVoice 5000 | |
| UIP-445 | Transfer to Extension from Dial Menu "if you know your party's extension dial it now": We have added a function to the Dial Menu Advanced options Menu that allows users to transfer to an extension by dialing the extension number from the main greeting. A detailed procedure can be found in LMS here: https://share.vidyard.com/watch/27RLThaZL4QJbeBY8LMeQH | All Platforms |
| VA-246 | The Voice Assist workflow in Firefox is not properly centered in the canvas, making it difficult to locate as it requires scrolling up to view. We recommend using Chrome when provisioning the Voice Assist workflows. | All Platforms |
| VA-245 | If you are logged into the customer's account console as a partner admin user, when modifying Voice Assist workflows, it will show last modified as 'unknown'. | All Platforms |
| CL-8936 | The CloudLink Gateway certificate functionality in the CloudLink Gateway programming does not work. There is currently no workaround for this. This will be fixed in a future release. | MiVoice Business |
| MXO-10591 | Call drops after InAttend answers a call which has been transferred by CloudLink Voice Assistant application | MX-ONE |
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