Customer Account Information
The Account Information page of a customer account enables the Mitel Partner and the Account Admin to view and edit account information, view the Account ID and Cloud location, assign Support contacts, and enable or disable integrations for an account. The Mitel Partner can also delete or deactivate the customer account and view the Subscriptions details for the account.
To access the Account Information page of a customer account:
- A Mitel Partner must click that account from the Accounts page.
- The Account Admin of that customer account must click the Account option from the navigation menu in the left side of the Accounts Console Dashboard.
Customer Information
Customer information panel allows you to view and edit the details of the customer to whom the account belongs to. You can edit the Customer Name, Country, Province / State, Address, City, and the Postal / ZIP code of the customer. You can also view and copy theAccount ID of the customer account, and choose the Default Language and the Business Type of the customer. The customer information panel also displays the SAP Customer Number, the Cloud location, and the PBX Type of the customer account.
Support Contacts
You must assign Support contacts for a customer account to which all issue reports pertaining to that account are sent. For more information, see Support Contacts.
Integrations
You can integrate customer accounts with other Mitel applications such as MiCC, MiTeam Meetings, and MiCollab by using the sliding toggle buttons associated with each of these applications. For more information, see Integrating Mitel Applications with CloudLink.
Privileges
When you integrate a customer account with a Mitel application, the specific Privileges (Delegated Authentication and Allow Guest Access) associated with that application are also enabled for that account. A user can also enable or disable the Privileges separately for an account by using the toggle buttons associated with each of these privileges. For more information, see Integrating Mitel Applications with CloudLink.
Bandwidth Optimization
To enable bandwidth optimization for a customer account, slide the Bandwidth Optimization toggle button to the right in the Call Services section. To learn more about bandwidth optimization, see Bandwidth Optimization section in the System Requirements topic of the CloudLink Platform documentation.
SAP Customer Number
SAP Customer Number is a read-only field that displays the SAP ID of customers who have a subscription for a CloudLink service or application, as ordered by their Reseller or Distributor. For a MiCloud Connect account, the name of this field will be Billing Customer Number.
Subscriptions
The Subscriptions panel displays the list of all the MiTeam Meetings licenses assigned to the customer account. For more information, see Subscriptions.