Mitel Voice Assist Integration for MX-ONE

After integrating Mitel Voice Assist with a CloudLink customer account, a Mitel Partner or an Account Admin can integrate Mitel Voice Assist for MX-ONE. To do this, you must create a SIP route between MX-ONE and CloudLink Gateway and destination code must be assigned to it for routing of calls to Mitel Voice Assist.

Destination code is usually the same as the Pilot number of Mitel Voice Assist and must be part of the Direct In Dialling (DID) number range to be able to reach Mitel Voice Assist from the Public PSTN Network.

To create a SIP route, perform the following steps:

  1. In the MX-ONE Service Node Manager navigate to Telephony > External Lines > Route.

  2. Set the Type of Signalling to SIP and Profile Name to CloudLink Gateway.

  3. Chose a suitable Route name and select an available route number.

  4. Equip the route with trunk individuals for the server that connects to the CloudLink Gateway, i.e., Server 1 1-10. This would allocate 10 SIP channels to the route.

  5. Enter the specific CloudLink Gateway information such as CloudLink Authentication username, CloudLink Authentication username password, and Remote Proxy IP of CloudLink Gateway and click Apply. The SIP route is created. For more information about deploying CloudLink with MX-ONE see, CloudLink Deployment Guide with MX-ONE.
    Note: For release MiVoice MX-ONE 7.5 SP0, configured SIP route must be modified using mml sip_route command to remove the "+" sign from -uristring0 (sip_route -set -route X -uristring0 sip:?@<clgw-ip).
To assign Destination Code to the created SIP route, perform the following steps:

  1. In the MX-ONE Service Node Manager navigate to Telephony > External Lines > Destination.

  2. Add a new Destination Code.

  3. Select the Start Position for Digit Transmission from the drop-down list to send digits matching the Pilot Number only.

  4. Click Apply to save.

Parent topic: Mitel Voice Assist Integration
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