About MiVoice Office 400

Purpose and function

MiVoice Office 400 is an open, modular and comprehensive communication solution for the business sector with several communication servers of different performance and expansion capacity, an extensive telephone portfolio and a multitude of expansions. They include an application server for unified communications and multimedia services, an FMC controller for mobile phone integration, an open interface for application developers, and a multitude of expansion cards and modules.

The business communication solution with all its elements was designed to cover the full spectrum of communication requirements of businesses and organizations in a user and maintenance-friendly way. The individual products and parts are coordinated and cannot be used for other purposes or replaced by outside products or parts (except to connect up other authorized networks, applications and phones to the interfaces certified for that purpose).

User groups

The design of the phones, softphones and PC applications of the MiVoice Office 400 communication solution is particularly user-friendly, which means they can be operated by all end users without specific product training.

The phones and PC applications for professional applications, such as the PC operator consoles or call centre applications, do require training of the personnel.

Specialist knowledge of IT and telephony is assumed for the planning, installation, configuration, commissioning and maintenance. Regular attendance at product training courses is strongly recommended.

User information

MiVoice Office 400 products are supplied with the necessary safety/legal information and user documents. All user documents such as user guides and system manuals are available for download from the MiVoice Office 400 document portal as individual documents or as documentation sets. Some user documents are accessible only via a partner login.

It is your responsibility as a specialist retailer to keep up to date with the scope of functions, the proper use and the operation of the MiVoice Office 400 communication solution and to inform and instruct your customers about all the user-related aspects of the installed system:

• Please make sure you have all the user documents required to install, configure and commission a MiVoice Office 400 communication system and to operate it efficiently and correctly.

• Make sure that the versions of the user documents comply with the software level of the MiVoice Office 400 products used and that you have the latest editions.

• Always read the user documents first before you install, configure and put a MiVoice Office 400 communication system into operation.

• Ensure that all end users have access to the user guides.