Auto attendant – actions

A list and description of the possible actions can be found here.

None

The corresponding DTMF character is ignored. With End of greeting = None the response depends on whether or not a recording after personal greeting is enabled.

Deflect to call number

The call is transferred to the call number entered in the field Destination. Possible destinations include:

internal call numbers
external call numbers
user group call numbers
call distribution element call numbers
Abbreviated dialling numbers

Table 1. Examples of destinations
Destination	Explanation
333	The call is forwarded directly to call number 333.
N	The caller obtains an internal dial tone and then enters a call number. All the destinations mentioned above are available to him.
42N	The communication server has already preselected 42. The caller does not obtain a new dial tone; instead he add further digits.
K334	The communication server waits for the phone PIN (*PIN#) to be entered and afterwards switches through the call number 334.

notes:

No action is carried out if no call number is entered.
If an invalid call number is entered, the connection is cleared down.

Deflect to mailbox (with greeting)

The call is transferred to the user mailbox number entered in the field Destination. The mailbox’s active greeting is played back directly.

Table 2. Examples of destinations
Destination	Explanation
444	The activated greeting for the mailbox of user 444 is played back.
555G2	Greeting 2 for the mailbox of user 555 is played back.
NG3	Greeting 3 for the mailbox of the user selected by the caller is played back.
K60N	The communication server waits for the phone PIN (*PIN#) to be entered and then dials 60. The caller completes with further digits.

notes:

If no user number is entered, the activated greeting for the active mailbox is played back once again.
If recording is not enabled with the mailbox’s active greeting, no message can be left.
The monitoring action configured under End of greeting in the case of an assigned auto attendant is carried out.
If the user does not have a mailbox or if an invalid call number is entered, no action is carried out.

Deflect to mailbox (without greeting)

The call is transferred to the user mailbox number entered in the field Destination. The activated mailbox greeting is not played back. Similar to the previously described examples, macros "N" and "K" can also be used.

Note:

If no user number is entered, the voice message on the active mailbox is recorded.
•If recording is not enabled with the mailbox’s active greeting, no message can be left.
The monitoring action configured under End of greeting in the case of an assigned auto attendant is carried out.
If the user does not have a mailbox or if an invalid call number is entered, no action is carried out.

Leave a message

The caller can leave a voice message on the active mailbox after a prompt tone.

Note:

If recording is not enabled with the mailbox’s active greeting, a voice message can still be left.

Execute function

This action is used to carry out function codes. Only those function codes which the mailbox owner is authorized to use and which are not barred in the digit barring are carried out.

If the destination of an operator application is busy or is not answered, then the call is caught with the parameters Busy and No answer. These parameters can again be assigned the actions described above. The action under No answer is carried out once the recall time has elapsed.

Auto attendant announcement

This action can only be selected for End of greeting, Busy or No answer and is used to inform the caller of their current position on the queue or to suggest alternatives following a longer wait time, for example.

Note:

The Auto Attendant is active only while a personal greeting is played back. By contrast it is never active with the global greeting.

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