The MiVoice Office 400 hospitality and hotel solution
The hospitality and hotel solution includes a reception application for smaller hotels, guest houses, care homes, retirement homes and other accommodation. For larger-scale businesses with their own reception solutions, the implemented PMS interface offers a seamless connection to the communication server through the FIAS protocols.
Depending on the size of the establishment, various applications and interfaces can be used to operate the functions:
Configuration and user interfaces
The hospitality and hotel solution can be configured as a hospitality administrator using WebAdmin access.
Operators in the reception area have both the web-based Hospitality Manager and the reception phone at their disposal.
There are a range of "Function codes and services" operating aids available to maintenance and cleaning staff.
The hospitality and hotel solution can be integrated into a property management system (PMS) via the integrated PMS interface with FIAS protocol.
Features
Check-in/Check-out:
Check-in/Check-out for individual guest rooms
Check-in/Check-out for groups
Static or dynamic DDI allocation
Configuration and maintenance:
Cleaning status of rooms with maintenance notices
Set up a hotline and a surcharge calculator for each room
Hospitality Configuration Assistant in WebAdmin
Personal authorisation profile for hospitality administrator access in WebAdmin
*/# function code for the maintenance staff to change the room status, leave maintenance notices or book out minibar items.
Room settings:
Barring room-to-room traffic
Display and management of the room status
Assignable permission sets depending on room status
Wake-up service and notification service
Set up a hotline and a surcharge calculator for each room
Charges:
Print and reset call charges
Editable HTML and TXT templates for call charge invoices
Monthly invoice for call charge invoices by e-mail
Smaller establishments up to 20 rooms
Functions operated using the reception phone.
Cost-effective solution with intuitive user interface.
No licence required
See also the corresponding user's guide.
Smaller establishments up to 100 rooms
Functions operated by the receptionist using the web-based Hospitality Manager application integrated in the communication server (no installation required).
Up to 5 parallel receptionists are possible.
At-a-glance display and enhanced functionality.
Templates for creating customized call charge invoices.
Online Help available.
One licence (per communication system) is required for operation.
Smaller establishments up to 400 rooms
Functions operated using the external application of a Property Management System.
PMS interface to connect the Property Management System via the commercially available FIAS (Fidelio Interface Application Specification) protocol.
The use of the PMS interface is subject to a licence (for each communication system and for each room).