Global Search

Mitel One has a global Search bar at the top of the home screen, which is always visible and available. This Search bar allows you to search for contacts, meetings, messages, and streams.

To access the Search bar, press CTRL+K for Windows OS, press CMD+K for macOS, or click anywhere on the Search bar for either operating system. When you type some text in the Search bar, the search results are displayed under the All, Contacts, Meetings, Messages, and Streams category tabs. The Allcategory tab displays a summary of the other specific categories. Some of the specific categories have filter capabilities as wellTo access the Search bar, press CTRL+K for Windows OS, press CMD+K for macOS, or click anywhere on the Search bar for either operating system. When you type some text in the Search bar, the search results are displayed under the All, Contacts, Meetings, Messages, and Streams category tabs. The Allcategory tab displays a summary of the other specific categories. Some of the specific categories have filter capabilities as well.

Note:

The following are the only supported special characters for search:

Character Description

@

At or at symbol

-

Hyphen

_

Underscore

.

Dot or period

+

Plus symbol

Space character

All

The All tab displays results from all the categories (two results from each category by default). Click a category or click the show all links to expand the results for a category. For example, to expand the list of results for contacts, click the Contactsheader or click Show all matching contacts. Similarly, to expand the list of results for meetings, messages, and streams, click the respective header or clickShow all matching meetings, Show all matching messages, and Show all matching streams respectively.



Contacts

Type a complete or partial contact name, phone number, extension number or email address to search for contacts from the directory. While using contact names or email addresses, type the complete or partial name or address ensuring that consecutive characters including space, if any, are used. Users can sort the names alphabetically from A to Z or from Z to Aby selecting the corresponding option from the drop-down list. Users can also filter the search results by contact type. Click the drop-down list under CONTACT TYPE and select the contact type.

Note: If your screen resolution is below 900 pixels, click the icon to filter the search results by contact type.

From the search results, hover over any contact to make a call, set up a meeting, or send a message instantly. Click the contact to view the contact information.



Note: For a feature (telephony, meetings, or message) to be available for a contact, the feature must be enabled for the contact’s account. For business contacts, telephony, message, and meetings features are available by default.
Mitel One users can search for their Office 365 personal and Office 365 contacts in Mitel One. To do this:
  1. A CloudLink Account Administrator must enable Microsoft Office 365 integration for your account in the CloudLink Accounts Console. For more information about integrating Microsoft Office 365, contact your Account Administrator or see Integrating Microsoft Office 365 with CloudLink Accounts Console.
  2. The IT administrator of your organization must enable Office 365 contact synchronization for your user account. For more information, contact your Azure administrator or see Set up directory synchronization for Microsoft 365.
  3. After Microsoft Office integration is enabled for your account, you must sign in with Microsoft Office 365 in Mitel One. To sign in, do either of the following:
    • Click your avatar and navigate to Settings and preferences. From the settings page that is displayed, click SIGN IN to sign in with Microsoft Office 365.

    • From the left navigation menu, navigate to Contacts > Personaltab. Click SIGN INto sign in with Microsoft Office 365.

You will be signed in with Microsoft Office 365 and can search for personal and organizational contacts.

Note: The warning message Your organizational contacts have not yet been enabled by your Office 365 system administrator(as shown in the following screenshot) is displayed if the Azure administrator of your organization has not enabled Office 365 contact synchronization for your user account. Contact the Azure administrator for more information.

Meetings

Users can search for a meeting by typing the complete or partial meeting name or the name of any of the participants ensuring that consecutive letters, including space, if any are used. From the search results, hover over any relevant result and click the () icon to view the details of that meeting.



Message

Users can search for a message by typing single or multiple words from that message. You can also select a date range to search for messages sent or received within that range.



From the search results, hover over any message and click the () icon to view the message.

Note:
  • Only complete words are valid for the search criteria.
  • If your screen resolution is below 900 pixels, click the icon to select a date range to search for messages sent or received within that range.

If you search for a message by typing the words in the Search bar while you are viewing or engaged in a group conversation, or direct conversation, Mitel One will search for the words only in that conversation. Whereas, if you type words in the Search bar on the home screen, Mitel One searches for results globally. Whereas, if you type words in the Search bar on the home screen, Mitel One searches for results globally. Following check boxes are displayed when:

  • you search for words in group messages


  • you search for words in direct messages


Streams

Users can search for streams by typing the stream name, stream description, or single or multiple words from the stream. Click any stream from the result or click the () icon associated with the stream to view the stream details. Users can also filter the search results by search type. Click the field to expand the drop-down list under SEARCH TYPE and select the contact type.



Note:
  • Only complete words are valid for the search criteria.
  • If your screen resolution is below 900 pixels, click the icon to filter the search result by search type.

If you search for a message by typing the words in the Search bar while you are viewing or engaged in a stream, Mitel One will search for the words only in that conversation and the following check box is displayed. Whereas, if you type words in the Search bar on the home screen, Mitel One searches for results globally.



↑