Network Handling and Requirements
VPN Recommendations
- Configure VPN to connect over UDP
- Use split tunneling configuration when possible
- Do not set MTU limit unless necessary
The following table summarizes the expected behavior when you switch between access points or networks during an ongoing call.
| Call Flows | Call behavior on the app for calling party | Call behavior on the app for receiving party |
|---|---|---|
|
During an ongoing call, if you switch between access points of the same type and configuration within the same WiFi network having the same access password |
The call will continue as normal. |
The call will continue as normal. |
|
During an ongoing call, if you switch between access points of different types within the same Wi-Fi network, or between different WiFi networks with different access passwords |
The call is disconnected.
Note: If you are not the one who switched between the access points, your screen will continue to display the ongoing call screen until you disconnect the call.
|
The call is disconnected.
Note: If you are not the one who switched between the access points, your screen will continue to display the ongoing call screen until you disconnect the call.
|
|
During an ongoing call, if you switch to no network |
The call is disconnected after 3 seconds. |
The call is disconnected after 3 seconds. |
|
During an ongoing call connected on WiFi if you switch to no network and then back to WiFi |
The call will continue without audio and if switched back to WiFi within 3 seconds, the call may continue with audio. |
The call will continue without audio and if switched back to WiFi within 3 seconds, the call may continue with audio. |
|
During an ongoing call, if you switch between access points of the same network but of a different type; for example, if you switch from a WiFi network to a wired network or vice-versa |
The call is disconnected. Note: If you are not the one who switched between the access points, your screen will continue to display the ongoing call screen until you disconnect the call.
|
The call is disconnected. Note: If you are not the one who switched between the access points, your screen will continue to display the ongoing call screen until you disconnect the call.
|
The voice service in the Mitel One application is VoIP-based (voice over IP); it uses your internet connection to route calls. Therefore a good signal strength is necessary to place or receive calls using the application. The following dBm values can be used as a reference to determine whether the signal strength is sufficient to successfully use the application.
- -60 dBm or less is considered good, reliable signal strength.
- -60 to -70 dBm is considered fair. The signal is not quite strong, but mostly sufficient.
- -70 dBm or more is considered poor. You cannot expect satisfactory services levels at this signal strength.