Quick Functions

The Mitel One web application allows you to store frequently used function types in the MiVoice Office 400 PBX as Quick Functions in the application. You can activate or deactivate a function by selecting the corresponding quick function key.



Note: You must have telephony enabled in your CloudLink account to use the Quick Functions feature.

For more information about how to configure a quick function key, and how these keys function, see the MiVoice Office 400 System Functions and Features documentation.

Adding a Quick Function

Note: You can add a maximum of 50 quick function keys in the Mitel One application.

To add a quick function key:

  1. Access the Quick Functions menu by doing either of the following:
    • Click SHOW ALL in the Quick Functions widget from the Home screen of the application.
    • Click the Quick Function icon () from the navigation menu of the application.

    The Quick Functions menu opens.



  2. If you are adding a quick function for the first time, click ADD QUICK FUNCTION. If you are adding a new quick function to an existing list of quick functions, click ADD at the top right of the menu. The Add Quick Function panel opens.


  3. Choose the function you want to add from the Choose Function type drop-down menu. Enter the required details (function attribute, and UI display name), and click SAVE. Clicking CANCEL will cancel the operation.


The function will be added to the Quick Functions menu.

Note: The first four quick functions displayed in the Quick Functions menu will also be displayed in the Quick Functions widget in the home screen of the Mitel One web application. You can re-arrange the order in which the quick functions are displayed in the Quick Functions menu by using the EDIT option. For more information, see Editing a Quick Function.


Using a Quick Function

After adding a quick function key in the Mitel One web application, you can trigger the function key by selecting the icon corresponding to it, in the Quick Functions menu. When you trigger a quick function, the application displays a call screen to indicate that the quick function is being executed. You will hear a success tone if the function is successful, and a failure tone if the function fails.

Note:
  • When a quick function is successful, it is indicated by two slowly alternating tones. A fast intermittent tone indicates that the quick function has failed.
  • For more information about why a quick function fails, see the MiVoice Office 400 System Functions and Features document. This document describes the pre-requisites that must be ensured before using the quick functions, and the minimum system requirements and permissions required for using the quick functions. You must ensure that these requirements and permissions are in place in order to activate a quick function successfully.

Editing a Quick Function

To edit or update an existing quick function key:

  1. Click the EDIT icon at the top right of the menu.


    Note: To re-arrange the quick functions, click EDIT and drag and drop the quick function icons to the desired locations in the Quick Functions menu, and then click DONE.
  2. Click the icon associated with the function key you want to edit.


    The Edit Quick Function panel opens.

  3. Edit the required details (function attribute, and UI display name), and click SAVE to update the quick function. Clicking CANCEL cancels the operation.


Deleting a Quick Function

To delete an existing quick function key:

  1. Click the EDIT icon at the top right of the menu.


  2. Click the icon associated with the function key you want to delete. A confirmation message is displayed.

  3. Click DELETE to delete the quick function key. Clicking CANCEL cancels the operation.


Supported Quick Functions

Following is a list of quick functions supported by the Mitel One web application. For more information about each function key, see the MiVoice Office 400 System Functions and Features documentation.

Quick Function Name Description MiVoice Office 400 Access Code

Fast take

This function combines the features of the two quick functions - Take a call and Pick up a call.

*88

Log in / Log out of one user group

This function allows a user to log out of a single user group and log in again.

*48 / #48

Log in / Log out of all user groups

This function allows a user to log out of all the user groups and log in again.

*4800 / #4800

Switch switching group

This quick function allows a user to manually switch the call routing between the predefined routes; for example, Night service.

*85

Activate personal call routing

This function allows a user to specify, the terminal to which a call must be routed to from the call terminals assigned to the user.

*45

Enable / Disable Call Forward unconditional to destination

This function allows a user to set the predetermined location the call will be forwarded to, when the unconditional call forward feature is enabled.

*21 / #21

Enable / Disable Call Forward unconditional pre-configured

This function allows a user to enable or disable the unconditional call forward to the predetermined destination.

*22 / #22

Set Call Forward Busy destination

This function allows a user to set the predetermined location the call will be forwarded to, when the call forward busy feature is enabled.

*67

Enable / Disable Call Forward Busy to destination

This function allows a user to enable or disable the busy call forward to the predetermined destination.

*67 / #67

Enable/Disable Call Forward No Reply to destination

This function allows a user to set the predetermined location the call will be forwarded to, when the call forward no reply feature is enabled.

*61 / #61

Enable / Disable Call Forward No Reply pre-configured

This function allows a user to activate or deactivate Call Forwarding on No Reply (CFNR).

*62 / #62

Call Pickup

This function allows a user to pick up and answer a call from a different terminal or device than the one to which the call is routed to.

*86

Activate / Deactivate CLIR permanently

This function allows a user to permanently activate or deactivate supressing the display of the call number to the called party (CLIR).

*31# / #31#

Clear Configuration

This function allows a user to clear all the personal functions that are activated except logging in/out in user groups, and status of CLIR permanent.

*00