You can select any of your configured phone numbers or add new numbers to answer incoming calls from MiCollab Client.
Send my calls to (available to take calls)
The
Send my calls to field specifies the device used for answering incoming calls when you are not busy. The default device to be used for incoming calls can be changed based on the selected Dynamic Status. To select a default device:
- From the MiCollab navigation menu, select Settings.
- Under Manage Status and select the preferred status.
- From the Send my calls to drop-down list, select the device or click Add New Number to add a new device. Also you can select My Ring Group and then select the device from the listed devices.
- Click Done.
Note: If the user selects All Devices from the Send my calls to dropdown menu, then all the terminals will ring (that is, all devices will be in active state).
Send my calls to (busy on another call)
The When I am on the phone field specifies the device used for diverting the incoming calls when you are busy on another call. To select a device:
- From the MiCollab navigation menu, select Settings.
- Under Manage Status and select the preferred status.
- From the When I am on the phone drop-down list, select the device, PBX/MiCollab Client defaults, or click Add New Number to add a new device.
- Click Done.
Send my calls to (no answer)
The If I do not answer field specifies the device used for diverting the incoming calls when you do not answer the incoming call. To select a device:
- From the MiCollab navigation menu, select Settings.
- Under Manage Status and select the preferred status.
- From the If I do not answer drop-down list, select the device, PBX/MiCollab Client defaults, or click Add New Number to add a new device.
- Click Done.