The Click-to-call functionality is a hyperlinked VOIP call system based on SIP (Session Initiation Protocol) and URI (Uniform Resource Identifier). When a user clicks on a link, it will directly call using either the call back mechanism or using a user defined client with the ability to process VOIP telephony.
The Click-to-call has two modes which is functional on MiCollab for PC and MAC Clients.
- Normal Mode: In the Normal mode the MiCollab Client is always populated with the telephone number embedded in the URI. The number which the user wishes to dial gets populated in the MiCollab dialer. However, MiCollab will not dial the number automatically, because the user should press the dialer to confirm the number and then progress with the call.
- Direct Mode: In the Direct mode, the MiCollab client is populated with the telephone number which is embedded in the URI. However, unlike the normal mode, in this mode the client will not pause and directly dials the selected number. The MiCollab Client will remain in the background and current desktop order will not change and the MiCollab Client will automatically dial the number without the need of user interaction.
- In the Direct mode, if the option Show in Call Floater Window is enabled, then the user will see the below pop-up window after the call has been dialed. This shows the call progress and the duration of the call and the user can control the call by disconnecting it when needed.
- In case the Show in Call Floater Window option is disabled, the call takes place completely in the background with no visible means of controlling the call.
Note: The Click-to-call feature gets disabled on the MiCollab for PC and MAC Clients when the screen is locked, as a means of security.
- In the Direct mode, if the option Show in Call Floater Window is enabled, then the user will see the below pop-up window after the call has been dialed. This shows the call progress and the duration of the call and the user can control the call by disconnecting it when needed.