MiCollab Client supports headsets and external audio devices for audio routing. The supported features include:
- Accept/end call
- Mute/unmute call
- Volume control
- Hold/retrieve call (Not supported on MiCollab Web Client)
Note: To use call control features on headsets and external audio devices, install appropriate supplementary softwares of the compatible headsets.
Note: On MiCollab Web Client, call control features on Sennheiser headsets or audio devices are not currently supported on other browsers like Microsoft Edge, Internet Explorer, or Apple Safari.
Note: Headset button control is not supported in a Citrix environment.
Note: Refer to the Mitel Knowledge Management System for information regarding any known-issues and suggested configuration advice for 3rd party headsets.
Note: If you are using the Jabra Headset, make sure the
Jabra Direct software is installed on your PC.