Optional Unified Messaging Features

In addition to the base features, SMTP Forwarding and Web View, NuPoint UM offers two other Unified Messaging features:

Standard UM and Advanced UM are optional applications that require extra licensing and software blade installation. They provide the following benefits:

Standard Unified Messaging

Standard UM provides users with numerous options to manage their messages. Using the Settings tab in Web View, users can set parameters associated with the consolidation of their voice, fax, and email messages.

When a voice mail is received, NuPoint sends a message to the mailbox owner’s email account via the SMTP service. The subject of the message includes the original sender’s telephone number, a time/date stamp and a subject line that adheres to this format:

"Voice Message from <Name/CLID/Mailbox Number/Unknown Caller> MB:<To Mailbox Number>".

The body of the message can include:

In most situations, there is no synchronization between the voice mails stored on NuPoint Unified Messaging system and the voice mails in the users' e-mail account or with the message waiting indicator (MWI) on their phone. The only exception occurs when the e-mail includes a link to the voice mail as an audio file. Listening to the file will mark the message as played in the NuPoint voice mail box; however, playing a message in the voice mail box will not mark the e-mail as read on the e-mail server.

Standard UM supports connections to SMTP email servers, including relay servers such as Microsoft 365 and Google.

Note:
  • The "link to the message in Web View" option requires that your server translate the FQDN. If you have a corporate DNS server, ensure that the FQDN is associated with the appropriate IP address. If you do not have a DNS server, you need to use a text editor (like Notepad) to make an IP/FQDN equivalency entry in the system HOSTS file of the client PC (C:\WINDOWS\SYSTEM32\DRIVERS\ETC).

  • For voice mail that is received as "Confidential" (forwarding not allowed) the NuPoint Unified Messaging system creates an e-mail message without a voice attachment and sends it to the user. In the body of the e-mail message, the user is directed to listen to the message over the phone.

  • For NuPoint deployments that are configured with the Web Proxy service of the MiVoice Border Gateway , the audio file links are valid both inside and outside the corporate network provided that DNS is configured correctly. An external DNS server should resolve your Virtual Host name (for example, "MAS1.mitel.com") to the corporate firewall, and your internal DNS server should resolve the LAN host name (also "MAS1.mitel.com") to the actual server on the LAN.

Advanced Unified Messaging

With Advanced Unified Messaging, users can receive all their voice, fax, and emails through a single interface—whether it’s the TUI or the email client. Actions taken on one interface are reflected on the other.

Advanced UM provides the following features:

Advanced UM can be implemented on a NuPoint 60 platform with support for 1200 mailboxes, or a NuPoint 120 with 2500 mailboxes. One Advanced UM license is required per mailbox that employs the feature.

Advanced UM supports IMAP connections to Microsoft Exchange servers, or to hosted email services such as Microsoft Office 365 or Google Apps. For a list of supported configurations, see Mail Server Adapter Types.

Microsoft Exchange and Outlook Integration with NuPoint Voice

This option is based on an integration between the Microsoft Exchange server (e-mail server) and the NuPoint UM server (voice mail server). Emails on the Exchange server can be accessed by the NuPoint UM server so that voice mails and emails are accessible through both the Outlook client email and the NuPoint UM voice mailbox. The optional Active Directory plug-in provides LDAP-like directory services.

Also optional, users can install the Outlook Client plug-in, which provides a greater level of integration by installing:

Users who do not install the Outlook Client Plug-in:

Microsoft Exchange integrations support IMAP protocol.

Google Apps with NuPoint Voice

This option is based on an integration between the Google Apps for Business hosted email server and the NuPoint UM server (voice mail server). The Google Apps integration uses IMAP (only) to synchronize with NuPoint Unified Messaging. The OAuth protocol is employed to provide access to email accounts in Google Apps, and eliminates the need for users to enter their email passwords on the NuPoint UM system.