Restore Data

CAUTION:
Partial restore is not supported. Ensure that all data you want to keep is backed up before restoring.

Use this procedure to perform any of the following data restore operations:

Message waiting indicators will automatically refresh following a restore. Time required for MWI restore is dependent upon the number of mailboxes in the system.

This procedure requires you to shut down the system and disable the module(s). All modules of a system must be both stopped and disabled before restoring the database.

Note: Support for multiple-module servers (e.g. NPM UM 640) was discontinued with NuPoint Release 6.0.

Standard and Active/Passive Systems

To restore previously backed-up data:

  1. Shut down the system and disable all the modules. See Shutting Down the System. The module will reboot automatically as part of the system shutdown.

  2. At the # prompt, enter startnpm. A list of commands is displayed.

  3. At the Enter one of the names: command, type system.restore, and then press Enter. The Restore Menu is displayed.

  4. Select one of the following restore options from the menu:

    • USB Restore

    • LAN Restore using FTP

    • LAN Restore using MS Networking

  5. Modify the parameters in the restore menu as follows:

    In the USB Restore Menu:

    • (D) Backup Path = [enter the path to the backup folder]

    • (R) Restore From = [enter the number that corresponds to the date of the backup you want to restore]

    • (C) Restore System Configuration (Y/N) = [enter Y (yes) or N (no) to indicate whether you want to restore the system configuration.]

    • (M) Restore Messages (Y/N) = [enter Y (yes) or N (no) to indicate whether you want to restore the mailbox messages.]

    • (N) Restore Names and Greetings (Y/N) = [enter Y (yes) or N (no) to indicate whether you want to restore the mailbox names and greetings.]

    • (F) Restore Fax Coverpages (Y/N) = [enter Y (yes) or N (no) to indicate whether you want to restore the Fax coverpages.]

    In the FTP Restore Menu:

    • (A) FTP Server IP Address = [enter the IP address of the FTP server from which you are restoring the data, for example, 192.168.1.101]

    • (U) FTP Server User Id = [enter your FTP server user ID, for example, anonymous]

    • (P) FTP Server Password = [enter your FTP server password, for example, ftp1001]

    • (D) Backup Path = [enter the LAN Backup path from which you are restoring the data, for example, NUPOINT\SiteA]

    • (R) Restore From = [enter the number that corresponds to the date from which you would like to restore the archived system backup]

      Note: A maximum of 20 of the most recent backup dates are listed.

    • (C) Restore System Configuration (Y/N)? = [enter Y (yes) or N (no) to indicate whether you want to restore the system configuration.]

    • (M) Restore Messages (Y/N)? = [enter Y (yes) or N (no) to indicate whether you want to restore the mailbox messages.]

    • (N) Restore Names and Greetings (Y/N)? = [enter Y (yes) or N (no) to indicate whether you want to restore the mailbox names and greetings.]

    • (F) Restore Fax Coverpages (Y/N) = [enter Y (yes) or N (no) to indicate whether you want to restore the Fax coverpages.]

    In the MS Networking Restore Menu:

    • (I) MS Network Destination Hostname = [enter the IP address of the PC to restore the data to.]

    • (A) MS Network Shared Path = [enter the path to the shared folder on the PC where the data will be restored]

    • (U) MS Network User Id = [enter the user name for the local account on the PC.]

    • (P) MS Network Password = [enter the password for the local account on the PC.]

    • (D) Backup Path = [enter the path to the folder that contains the backup data you want to restore.]

    • (R) Restore From = [enter the number that corresponds to the date from which you would like to restore the archived system backup]

    • (C) Restore System Configuration (Y/N)? = [enter Y (yes) or N (no) to indicate whether you want to restore the system configuration.]

    • (M) Restore Messages (Y/N)? = [enter Y (yes) or N (no) to indicate whether you want to restore the mailbox messages.]

    • (N) Restore Names and Greetings (Y/N)? = [enter Y (yes) or N (no) to indicate whether you want to restore the mailbox names and greetings.]

    • (F) Restore Fax Coverpages (Y/N) = [enter Y (yes) or N (no) to indicate whether you want to restore the Fax coverpages.]

  6. Select (S) Perform Restore to begin the restore process. If you are restoring messages and/or names, the following message may appear: "Speech Allocation Manager (SAM) Initialization is in progress. This can take maximum 15 minutes. Do you want to continue [yes/no]"

  7. Select yes to continue with the system restore. (If you select no, the system restore process is aborted.) The restore process begins.

  8. When the system restore process has completed, the LAN Restore Menu will reappear. Exit from this menu by selecting (X) Exit. The system updates the configuration records.

  9. At the prompt, type host.status, and then press Enter. The Module Maintenance Menu is displayed.

  10. Select (E) to enable a module, or type all to enable all the modules.

  11. If you are enabling a specific module, type the number of the module at the Which Module? prompt.

  12. At the # prompt, type console to return to the Main Menu.

  13. Reboot the system to restore FPSA functionality. For more information see FPSA.

  14. Log into each of the other modules and start up NuPoint Unified Messaging manually.

The data restore is now complete.

Active/Active Systems

To restore data on an Active/Active system

  1. Log into the master node using the cluster IP address.

  2. Shut down the NuPoint Unified Messaging system by accessing the System Maintenance Menu and selecting the (S) System Shutdown option.

  3. Answer N to the Transfer mastership to another node? prompt that appears if you are on a master node.

  4. Answer All to the Modules to shutdown prompt, and then type Y to confirm.

  5. Type shutdown to reconfirm and start the shutdown process.

  6. Answer the questions to the MWI and Paging prompts.

  7. Answer Y to the Enable or disable modules? prompt.

  8. From the Module Maintenance Menu that appears, select D to disable a module (you then need to enter the specific module to disable), or type all to disable all the modules.

  9. NuPoint Unified Messaging is now completely stopped.

  10. Type startnpm to start NuPoint Unified Messaging.

  11. When the NuPoint Unified Messaging system has started, type system.restore to start the data restore process.

  12. The data restore process for the Active/Active system is the same as for the Standard platform, steps 4 through 13, above.

  13. NuPoint Unified Messaging will start on a local node, and you then need to access the second active node to invoke the startnpm command manually.

The data restore is now complete.

Parent topic: Backup and Restore