Add a Department

You can add up to 15 departments to the Speech Auto Attendant user data source.

Departments count toward the maximum number of users allowed by the system. They are given higher priority than individual users when determining which entries to exclude from the user list. If the maximum number of licensed users has been reached, the system allows you to continue to add departments to a maximum of 15. When you do a forced update, users who originally had SAA functionality may be excluded to make room for newly-added (higher priority) departments.

To add a department to the user data source:

1. In the navigation tree, click Auto-Attendant. The Auto-Attendant menu items appear.

2. Click Departments. The Departments window appears.

3. Click Add.

4. In the Name field, enter the department name (mandatory). If your system is configured for a Bilingual language, enter the department name as spelled in both the Primary and Secondary languages.

   Note: You can also enter the name of a greeting, but you are limited to characters that can be handled by the speech recognition software. These are the letters from A to Z and spaces. No other characters are allowed.

5. In the Number field, enter the telephone number of the department (mandatory).

6. Click Save. The new department is added to the list.

   Note: Modifications to the departments do not take effect on the system until the next scheduled automatic update. You can force a manual update by clicking the Force Update button. A dialog appears to inform you that the update is in progress. The date and time of the update appear in the right-hand corner of the window and are refreshed as the department information is updated. The Force Update button is disabled if no changes were made to the departments since the last update.