Enter User Information

The user information that you program in this tab is available to all installed MiCollab applications. User information that you provision using the USP application is also provisioned in the associated MiVoice Business database if Flow Through Provisioning is enabled. Flow Through Provisioning is not supported for the MiVoice Office 250, MiVoice Office 400, MiVoice 5000, or MiVoice MX-ONE.

The following conditions apply:

Field Descriptions

Personal Info

Field Description Values
First Name Enter user's first name. The Search function in the MiCollab End User Portal can locate users based on the first or last name.

Enter a name up to 256 characters in length. This field can be left blank.

This field supports UTF-8 characters.

It's recommended that you make the name in this field match the " Firstname" of the " Lastname, Firstname" entry in the Name field of the MiVoice Business Telephone Directory Assignment form.
Last Name Enter the user's last name. You can leave this field blank. The Search function in the MiCollab End User Portal can locate users based on the first or last name.

Enter a name up to 256 characters in length. This field is mandatory.

This field supports UTF-8 characters.

It's recommended that you make the name in this field match the " Lastname" of the " Lastname, Firstname" entry in the Name field of the MiVoice Business Telephone Directory Assignment form.
Display Name Displays the " Lastname, Firstname" for the user. If a First Name is not entered, only the Last Name is displayed. If the Last Name is not entered only the first name is displayed. If both the first name and last name are not entered, this field is blank.
Role Select the desired role for this user. When you save this entry, the role label is just applied to the entry. The associated template information is not applied. Template information is only applied during a Quick Add operation.

Default is None.
UCC Bundle

Select the UCC License bundle to apply to this user. The license bundle determines the services and application licenses that are assigned to this user.

A site can use a mix of UCC licenses and "a la carte" licensing.

Select one of the following:

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  • None

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  • Default UCC Basic User for Enterprise

  • Default UCC Entry User for Enterprise

  • Default UCC Standard User for Enterprise

  • Default UCC Premium User for Enterprise

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Default is None.
Department Select the department that the user belongs to from the drop-down menu. (Optional) To populate this list see Add or Edit Department Information

Location

 Select the location of the user from the drop-down menu. (Optional) To populate this list see Add or Edit Location Information
Prompt Language

Select the language for the user's voice services (Telephone User Interfaces).

The changes take affect immediately after you click Save. Active TUI sessions remain in the previous language until the next login session.

Note: This setting changes all the user's TUIs to the new language with the exception of the MiCollab Audio, Web and Video Conferencing application. This setting is not applied to the AWV TUI. The AWV TUI uses the System Default Language.

By default, the prompt language uses the System Default Language that is set from the server manager. To set the System Default Language, under Configuration, click MiCollab Language. Then, select the desired language from the Language drop-down box.

Note: If MiCollab is sharing user data with MiVoice Business elements, user updates that you make on a MiVoice Business platform are also updated on the MiCollab system. If you assign a user on an MiVoice Business element with a language that is not supported on MiCollab , US English (system default) is applied to the MiCollab user entry.
Primary E-mail Address

Enter a unique primary email address for the user. Users can also configure their primary email address from their MiCollab End User Portal. Entering a primary email address in this field automatically populates the Unified Messaging SMTP email address in the NuPoint UM Web Console application.

With Release 9.3 onwards, the email id field is mandatory for creating a user. For existing users with no email id specified, the administrator will not be able to edit the user and would need to provide an email id to continue.

Note:

It is not possible to update the primary email from the MiCollab Client Service. In case a user has a different primary email in MiCollab Client Service than the USP, they can run the following steps to synchronize the email at both places to avoid any issues:

  • Change the email in the USP to the one set in MiCollab Client Service. It will change the email in USP.

  • Again change the email in USP to the original email. It will change the email in both USP and MiCollab Client Service.

Note:

Changing a MiCollab Audio, Web and Video Conferencing user's email address deletes the original MiCollab Audio, Web and Video Conferencing account (including collaboration history) and starts a new account.

Note:

If you do not enter an address here, then the automatic population of NuPoint UM SMTP email address in the NP Web Console application is not performed and, if an SMTP email address is required, you will have to enter it manually in both MiCollab and NuPoint UM .

Note:

A primary email address is mandatory to Quick Add users or Add users from the IDS Detained queue.

Use the format " name@place.suffix", where

  • name is 2 to 40 characters in length

  • the place is 2 to 40 characters in length

  • the suffix is from 2 to 6 characters in length

This field is limited to ASCII characters.
Distinguished Name

If this user entry is managed from an Integrated Directory Service (IDS) server, this field displays the Distinguished Name that will be used by MiCollab for a logon attempt using LDAP to the directory server.

If the user cannot log onto MiCollab, this value should be checked against the location of the user within the directory server, and make sure that the locations are same. If a user is moved within the directory server and an IDS sync is performed, and the user data is updated, this value will be updated.

If this user entry is not managed from an Integrated Directory Service (IDS) server, this field displays the MiCollab server (MSL) domain name.

 Read-only field
IDS-Manageable

Specifies that the data for this user can be managed from an Integrated Directory Service (IDS) server. If an IDS server is integrated with MiCollab , updates to specific user fields in the directory service record are applied to the corresponding MiCollab record fields. Updates are applied during the next synchronization event.

When this box is checked, all the IDS managed fields (for example, First Name, Last Name, Department, Location, Email, and Login) are disabled because the data is obtained from the directory services. Clear this check box if do not want the user's directory server data to be synchronized with the MiCollab user's data. You can then modify these fields from the USP application. Note that data is only synchronized from the directory service to MiCollab . Therefore, if you remove the IDS Manageable box, changes that you make to the entry in USP will not appear in the directory service database. The entry will be out of sync.

If you subsequently check the IDS Manageable box, any changes that you made to the IDS managed fields will be overwritten by the directory service on the next synchronization.

If you check this box on a record that was previously not managed by the directory service, the MiCollab system attempts to synchronize the user with the matching entry on the directory server. If the system cannot find a matching entry, a list of possible entries is displayed for you to select from. If none of the entries are a suitable match, resolve the mismatch by either deleting the entry from MiCollab or creating a corresponding entry on the directory service.

If a directory server is not connected with the MiCollab system, this option does not appear.

If you check this option when LDAP Authentication is enabled, the user's login credentials are changed to the user's directory server domain name and password. The change does not occur until after the next full synchronization. The system automatically sends a Welcome E-mail to inform the user of the password change.

If you disable this option when LDAP Authentication is enabled, the system prompts you to enter a new MiCollab password for the user in this form. After you set a new password, the system automatically sends a Welcome E-mail to inform the user of the new password.

Default is Enabled

Authentication

Field Description Values
Login

Enter a Login ID for the user's MiCollab End User Portal. The Login ID must be unique.

If you have entered the First Name and Last Name for the user, the Login ID is automatically set to the last name followed by the first initial of the first name. For example, the Login ID for John Smith would be "smithj".

UPN is also supported in login ID.

Note: The UPN login is supported only in the integrated mode.
Note: Users that are in the detained queue will not be updated with UPN on the upgrade of server(s) to R9.4.

If the user is configured with a SIP Phone and you change the user's Login ID:

  • The user's Set-side username on the MiVoice Border Gateway is updated with the new Login ID. However, if you change a user's Set-side username on the MiVoice Border Gateway, the change is not applied to the user's account on MiCollab.

  • The user is automatically sent a Service e-mail with their Login ID and password.

  • You or the user must re-register the SIP User ID with the MiVoice Business Gateway. The user's SIP Phone displays "No Reg" until it is registered.

The Login ID can be between 2 and 113 alphanumeric characters in length. You cannot leave this field blank.

The Login ID can be numeric but it should not conflict with any other user's DN. The user can use his own DN as a login ID.

Login ID Validations:
  • invalid characters are \ & * + / = ? { } | < > ( ) ; : , [ ] " ‘
  • characters allowed are A – Z, a - z, 0 – 9, % . - _ ! # ^ ~
Letters with diacritical marks, such as umlauts, accents, and tildes, are invalid characters
Note:

This field supports ISO8859-1 characters with some exceptions.

Note:

The UPN as a Login ID is supported in MiCollab Azure integration.

The UPN specifications are as follows:
  • The userPrincipalName (UPN) attribute must be in the internet-style sign-in format where the user name is followed by the @ symbol and a domain name. For example, username@abc.com.
  • The maximum number of characters for the UPN attribute is 113. A specific number of characters are permitted before and after the @ symbol; the specifications are as follows:
    • maximum number of characters for the username, that is the characters before the @ symbol should not be more than 64
    • maximum number of characters for the domain name following the @ symbol should not be more than 48
    • the @ symbol is required in each userPrincipalName value
    • the @ symbol cannot be the first character in each userPrincipalName value
    • the username cannot end with a period (.), an ampersand (&), a space, or with the @ symbol
    • the username should not have spaces
    • routable domains must be used; for example, local or internal domains cannot be used
    • unicode is converted to underscore characters
    • userPrincipalName cannot contain any duplicate values in the directory
Password

Enter a password for MiCollab End User Portal access. Required password content is determined by the configuration applied to MiCollab Settings.

Click Generate Password to have the system create a random password for the user. Note that the random password is masked for security.

If the Service Information E-mail feature is configured for the system, whenever you create or change a user's password, an E-mail is sent to the user with the password.

If the user is configured with a SIP Phone and you change the user's Password:

  • The user's Set-side username password on the MiVoice Border Gateway is updated with the new password. This also applies if the user changes their password. However, if you change a user's Set-side username password on the MiVoice Border Gateway, the change is not applied to the user's account on MiCollab.

  • You or the user must re-register the SIP Password with the MiVoice Business Gateway. The user's SIP Phone will display "No Reg" until it is registered.

4 to 20 characters.

This field is limited to ISO-8859-1 characters.

Note: If the user has a SIP phone, you must enter a secure password that is not trivial. Ensure that it contains letters, numbers, and punctuation. (For example, Mitel*Server1!).
Confirm Password Re-enter the password to confirm (not necessary if generated randomly).
TUI Passcode

Set a passcode for the user's Telephone User Interfaces. This passcode allows the user to access voice applications, such as a (NP-UM) voice mailbox and is also used as the Hot Desk User Login PIN.

There are no passcode strength restrictions enforced when you, the administrator, set a passcode for a user. When a user creates a passcode, the passcode must

  • consist of digits only (0 to 9)

  • be from four to ten digits in length

  • cannot match the user's mailbox number or any other company extension number.

  • not be easy to guess (for example, 1234).

  • not contain the same digit repeated more than three consecutive times (for example: 1111 or 2222).

Click Generate Random Passcode to have the system create a random passcode for the user. Note that the random passcode is masked for security.

4 to 8 telephony digits (*, #, 0-9)

Note: Default set by Mitel Integrated Configuration Wizard is the user's DN.

Note: DNs that contain * or # are not supported for Hot Desk User Login PIN.

Note: The passcode that you enter in this field is distributed to the User PIN field in the User Configuration form on the MiVoice Business . Do not change the User PIN field on the MiVoice Business ; otherwise, the User PIN and passcode will be out of sync.

Also, users should not change their User PIN from their sets using Feature Access codes for the same reason.

Note: For 5505 SIP phone, the wireless PIN is the first four digits of the directory number. After the phone is provisioned, the wireless PIN can only be modified from MiVoice Business . If the directory number is less than four digits, zero is added at the end of the digit to make it a four-digit number.
Confirm Passcode Re-enter the passcode to confirm (not necessary if generated randomly).
Parent topic: User Information