Remote Extension

Note: This feature is only applicable to users on MiVoice MX-One communication platform.

A Remote Extension allows you to connect an external telephone number, such as your cell phone number or home phone number to your office and have it operate as if it was a local extension in your office. Using the Remote Extension feature, the user can now configure a remote extension number through a MiCollab Client.

Note: This option was previously configured only by the administrator or in the communication platform, but now this can also be performed by users.

Note: A user can only delete the Remote Extension numbers from the client which are created by them.

To add remote extension numbers:

From the MiCollab Client navigation menu, select Settings > General > My Numbers.
Click the more ( ) menu and select New.
The Add Number pop-up window opens.

Figure 1.
In Add Numberpop-up window, add a Labeland the Number,and select the checkbox for Remote Extension.
Selecting the checkbox makes the added number a remote extension number.
Click Add.
The added number gets displayed under My Numbers.

Note:

The Remote Extension checkbox and Number Field will be disabled if any of the conditions mentioned below is met. An " i" icon would be displayed next to the Remote Extension checkbox, which will display the following information.

Checkbox will be disabled if the number is:

Configured in any dynamic status
Configured by the administrator or in the communication platform
Active remote extension

Note: Remote Extension numbers configured by your administrator or in the communication platform will also be displayed under My Numbers.

Note: The remote numbers created by your administrator or in the communication platform will be prefixed with a default text that the user can update.

Note: User-defined remote extension numbers must be in the format " destination code followed by the number".

For example, the remote extension defined is 09818xxxxxx.

0 is the destination code
9818xxxxxx is the number

To set active remote extension:

From the MiCollab Client navigation menu, select Settings > Manage Status.
Under Manage Statusselect the preferred status.
From the Remote Extension drop-down list, select the preferred remote extension number.
Note: A user can select only one Remote Extension number at a time.

The Call Using and Send my calls to dropdown (for outgoing and incoming calls) are automatically updated to display the remote extension number.

Note: Remote extension number for outgoing and incoming calls can be manually set using the Call Using or Send my calls to numbers (under Manage Status > Edit Status).
Click Done.
Set this dynamic status as the active status (from clicking on avatar on Client's top-right corner Availability dropdown.).

Note: A user can add a remote extension by themselves only when an admin provisioned remote extension is present. If there is no admin provisioned remote extension, the user will not be able to add any number as a remote extension.

After setting an Active remote extension number, the same number will be displayed within the Place Call With prompt menu when a user tries to make a call and under the Call Using menu in the client footer.

FMC Call Through modifications using remote extension:

FMC Call Through modifications using a remote extension will be achieved via the following steps:

In the Edit Number page, a Call Through checkbox is displayed. Check the Call Through box to configure FMC call through.
For the FMC call through to work, same remote extension number needs to be configured in the current dynamic status whose FMC checkbox is enabled in under My Numbers.

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