View ServiceLink Status

This panel provides updated ServiceLink status information for this server. License information is downloaded from the license server as part of the synchronization protocol.

You must activate ServiceLink before you can view status information. The status is a result of a successful or non-successful online or offline synchronization with the server from which the license information is downloaded.

MiCollab solutions with MiVoice MX-ONE, MiVoice 5000 and MiVoice Office 400 will use the SLS License Server, whereas the MiCollab solution with MiVoice Business and MiVoice 250 will be licensed through AMC (Application Management Center) License Server.

Online Activation

To activate ServiceLink online:

Obtain an Application Record ID (service account ID) or or ServiceLink ID (Serial ID) from your authorized reseller.
Note: ARID is for AMC License Server and ServiceLink ID is for SLS.
Under ServiceLink, click Status.
In the Service Link Activation Page, enter your Application Record ID (also called Service account ID).) in case of AMC and ServiceLink ID in case of SLS.
Enter:
- Address of proxy
  - Address of proxy
  - when using SLS or AMC
- TCP port
  - when using a proxy with different port (valid for both AMC and SLS)
Note: The proxy server must be configured to forward TCP packets on the incoming port to the AMC address which is sync.mitel-amc.com on port 22. In case there is no proxy, the AMC address field can be left blank.

Note: If SLS is being used, then enter the proxy address as sync.sls.mitel.com. This is not an optional field in case of SLS.
Click Activate to synchronize with the license server and activate ServiceLink.

Following successful activation, MSL periodically reconnects to the AMC (every 24 hours by default) via a secure, encrypted connection to synchronize ServiceLink status information. New configuration instructions, such as services you have added or deleted to your AMC account, are updated at this time.

Manual Synchronization

Although the system automatically synchronizes with the license server on a periodic basis (every 24 hours by default), you can force an immediate synchronization at any time. This is useful to check the network connection between MSL and the license server, attempt to clear major alarms that are generated if the automatic sync process fails, or to obtain up-to-date ServiceLink configuration information from the license server. This procedure can be performed on systems that have been activated either online or offline.

To manually synchronize with the license server:

Under ServiceLink, click Status.
Click the Sync button.

Deactivation

If the system hardware has been changed or replaced, you will need to deactivate your ServiceLink account, reset your Hardware ID, re-enter your Application Record ID and then reactivate your ServiceLink account. Use the MSL server manager to complete all steps with the exception of resetting your Hardware ID, which must be done on the licence server.

To deactivate ServiceLink:

Under ServiceLink, click Status.
Click the here link to access the deactivation screen.
Click Deactivate.

Note: Following deactivation, you must reset your hardware ID on the license server and then reactivate your ServiceLink account using either the online or offline method.

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