About Current Users

Current users are those users who have been configured for the Speech Auto Attendant user data source. You can view all current users, search for particular users, or export the list of users to a .CSV file.

The Speech Auto Attendant feature is licensed on a per-user basis. When the maximum number of users allowed by the license is reached, a warning message is displayed indicating the number of users that are being excluded from the user list.

Departments count toward the maximum number of users allowed by the system. They are given higher priority than individual users when determining which entries to exclude from the user list. If the maximum number of licensed users has been reached, the system allows you to continue to add departments to a maximum of 15. When you do a forced update, users who originally had SAA functionality may be excluded from SAA to make room for the newly-added (higher priority) departments.

The user data source allows private users to be defined. Private users are usually public figures, owners or directors of a company, who do not want people to reach them directly. People marked as "private" in the user data sources are not included in the Speech Auto Attendant user list for privacy purposes, but are considered as trusted users when calling the system. Private users count toward the maximum number of users allowed by the license.