About Dialing Policies

For standalone NuPoint UM systems:

To prevent users from treating the Auto Attendant feature as a long distance call proxy, dialing policies can be used to program rules and determine what numbers can be dialed from the Auto Attendant. The dialing policy also allows numbers to be rewritten before the system places the call.

When making a telephone call, the phone number selected by the user is evaluated against a set of dialing policies to determine whether it is an extension, a local phone number, a long distance number or an international number. The phone number is evaluated against the dialing policies one at a time, from top to bottom. The first dialing policy that matches the phone number determines the call type.

In order for the phone number to match a dialing policy, the phone number being evaluated must start with the same numbers as the ones entered in the “Prefix” column. These numbers must then be followed by the quantity of digits (N), as determined by the “Quantity to Follow” column.

When a phone number matches a dialing policy, the following logic is applied to determine the phone number that will be dialed by the system. First, N numbers are removed at the front of the phone number. The “Prefix to Inject” is then inserted in front of the phone number. The resulting number is what will be dialed if the user policies allow for that type of call.

The table below lists the default dialing policies:

You can add, edit, delete, move, and test a dialing policy.