About NuPoint UM Fax Applications

NuPoint UM Fax applications include Fax Mail, Outbound Fax, Fax Broadcast, Guaranteed Fax, Fax Publishing, and Walkaway Fax. You can use one or more of these applications, in any combination. For more information about planning and configuring these applications, see Fax Planning.

Fax Mail

Fax Mail is the most general and widely used application of NuPoint Fax. With Fax Mail, incoming faxes are stored electronically as "fax messages" in a user’s mailbox—the same mailbox that stores voice messages. Users are then notified of their new fax messages in the same manner as with voice messages (for example, message waiting light, pager, stutter dial tone).

By calling into their mailboxes, users can retrieve their fax messages at any time by sending them to any fax machine. In addition, users can call into their mailboxes from fax phones and retrieve their fax messages "online" at that fax machine. Users of Fax Mail have the same options that are available to them through voice mail: fax messages can be played, answered, or given to another mailbox, distribution list, or off-system telephone (fax) number. For instructions on how users can manage their fax messages from the Web View Interface and TUI, refer to the NuPoint Unified Messaging Web View Help and the Messaging User Guide.

Outbound Fax

Sending fax messages (outbound messages) requires that the fax group be assigned to an outdial line group, such as a Pager group. Users can send fax messages using any of the following components of NuPoint UM:

the Telephone User Interface (TUI): Use the TUI to send a fax message, or a combined voice and fax message. For instructions, see the NuPoint Unified Messaging User Guide.
the Web Vew: Use the Compose Fax button on the Messages tab of the Web View interface. For detailed instructions, see the Web View help.
the Fax Print Driver application: Download and install this desktop tool (from DVD or Web View) to send a fax using any software that has a print function. For instructions, see the NuPoint Unified Messaging User Guide.

The Fax Printer Driver application runs on Windows 10 (64-bit), Windows 8 Professional (64-bit) and the following 32-bit and 64-bit variants of Windows 7:

Windows 7 Pro: Regular and N
Windows 7 Enterprise: Regular and N
Windows 7 Ultimate: Regular and N

The features in the N Edition software are the same as their equivalent full versions, but do not include Windows Media Player. You can download Windows Media Player without charge for the N Editions.

Note: The Fax Printer driver does not support files in TIFF format on Windows 7.0, Windows 8.0 and Windows 10 . It does, however, support other common file formats (DOC, PDF, XLS, etc).

Destinations can include any other users’ mailboxes or fax numbers. Users can receive confirmation by voice mail and email concerning whether their fax transmissions have succeeded or failed.

Fax Broadcast

Fax Broadcast allows a user to make and send a fax message simultaneously to multiple destinations using a distribution list. The destinations can include any other users’ mailboxes, users on another NP Voice system connected with the NuPoint Net digital network, or outside telephone numbers. For example, a product manager could disseminate price changes to the sales force with a copy of the new price list and an attached voice message explaining the changes. Fax Broadcast messages can be scheduled for future delivery (when rates are lower), and the NuPoint Unified Messaging server can automatically retry calls to numbers that are busy or do not answer.

Guaranteed Fax

With NuPoint Fax, delivery of incoming faxes can be guaranteed even when the company or department fax machine is busy, runs out of paper, or is otherwise disabled. One or more Guaranteed Fax mailboxes are assigned to a hunt group with the fax machine. When the machine is busy, the incoming faxes are routed to and stored in the mailboxes; the caller never realizes that the fax did not go directly to a fax machine. The mailboxes then automatically and continually try to deliver the stored faxes to the same or another fax machine.

Fax Publishing

You can configure a NuPoint Fax mailbox to deliver a voice message and a fax to a caller who accesses the mailbox. This provides a convenient way to publish frequently requested information to employee users, customers, or any outside callers.

The caller can reach the mailbox containing the appropriate information directly or be led by voice prompts through a mailbox tree or chain structure. The mailbox containing the fax can do either of the following:

Play a voice cover sheet or a menu or both, giving the caller the choice to either receive the fax online or enter a telephone number for delivery of the fax.
Immediately begin transmitting the fax.

Walkaway Fax

Walkaway Fax appears to the sender exactly like a regular fax machine. With this feature, callers dial a telephone number (from a fax machine or a PC running fax software) and immediately send a fax, without a voice cover sheet, directly into a user’s mailbox. Callers do not have to respond to prompts or monitor the call. The walkaway Fax Mailbox listens for fax tone while playing a greeting, and if detected, receives the incoming fax. If none is detected, normal message recording ensues.

↑