Alarm Manager
The alarm management system monitors system devices and applications and provides alarm notification and management abilities. Administrators can configure alarm management to send alarm messages ("traps") to an SNMP agent, or to send alarms as email messages to one or more selected email accounts. You can choose to receive each individual alarm as one message, or to receive all alarms of one type as one message. The second choice is more effective when multiple alarms are caused by a single error.
Administrators of systems that do not have an SNMP management system can use the Web Console for alarm management. Alarms can be acknowledged and/or deleted. Acknowledged alarms do not appear in the active alarm list.
The log-in page of the Web Console displays alarm status and a link to the Alarm Management page.
Alarm Messages
The alarm management system supports the following NuPoint alarm messages:
| Alarm Type ID | Default Severity | Alarm Class | Type Name | Prescription | Cause of Alarm |
|---|---|---|---|---|---|
| 1001 | Minor | PORT | RNA | The port is experiencing a ring-no-answer condition. | |
| 2001 | Warning | LICENSE | MBOX |
Not in use. |
|
| 2002 | Informational | LICENSE | No more WebView licenses | Upgrade the WebView license of your system. | Not in use. |
| 2003 | Minor | LICENSE | Speech AA corporate list license exceeded | Upgrade the Speech AA license of your system. | The maximum number of Speech Auto Attendant users has been exceeded. |
| 3001 | Warning | ERROR | Gather schedule | Re-activate NuPoint system to re-enable gathering. | The system is experiencing a problem gathering billing data, so the service has been suspended. To fix the problem, check that the gathering schedule is valid and make corrections if necessary. . |
| 3002 | Informational | ERROR | Speech AA rejected entries | Make sure all entries have a first and last name, as well as a phone number. | Entries for the Speech Auto Attendant have been rejected due to invalid data. |
| 3003 | Major | ERROR | Speech AA data source error | Make sure the Speech Auto-Attendant Data Source is configured properly. | Entries for the Speech Auto Attendant have been rejected because the data source is improperly configured. |
| 4001 | Warning | SECURITY | Failed login | Track the source IP address to determine where the requests come from. | The system has rejected a login attempt to the Web Console interface. |
| 4002 | Informational | SECURITY | Failed WebView login | Track the source IP address to determine where the requests come from. | The system has rejected a login attempt to the Web View interface. |
| 5001 | Major | NODE | Failover | A failover has occurred from one NuPoint 640 server to another. | |
| 5002 | Critical | NODE | Critical process | A critical process has crashed. | |
| 5003 | Warning | NODE | Restore warning or error | Check log files for details. |
A warning or error has occurred during the restore process. |
| 5008 | Informational | NODE | Socket for UMPro services either failed, disconnected, or is timed out. | Automatic retry by the system to reconnect. | The system has experienced a problem with the socket used for creating a session with the Mail servers; and reading and writing of data using these sockets. |
| 6001 | Warning | NETWORK | Cannot connect to mail server | Make sure that the mail server is reachable from the NuPoint system. | The system cannot access the mail server. |
| 6002 | Minor | NETWORK | Unable to access Superuser account | Verify Superuser configuration. |
The system cannot access the superuser account for Advanced UM. |
| 7001 | Major | TRANSACTION | No More SpinVox transcription credits (Speech To Text) | Buy more credits and activate the SpeechToText Feature. | The Speech to Text account credits are depleted. To fix the problem, purchase additional credits from your Authorized Mitel Reseller and then re-activated the feature. |
| 7002 | Warning | TRANSACTION | Invalid credentials for SpinVox transcription (Speech To Text) | Enter valid credentials. | Incorrect Speech to Text credentials have been provided. To fix the problem, re-enter the credentials ( username, password, account ID, application ID). |
| 7003 | Warning | TRANSACTION | Near end of credits for SpinVox transcription (Speech To Text) | Please buy additional credits. | The Speech to Text account credits are almost depleted. To fix the problem, purchase additional credits from your Authorized Mitel Reseller. |
| 8001 | Major | ERROR | SAA misconfiguration or missing language | Make sure SAA language installed and configuration is correct. |
The Speech Auto Attendant has one of the following problems:
|