Application Parameters

When you select an application to assign to a line group, the onscreen tabs are customized for the selected application. The Lines and Dialing Plan tabs are the same for all applications.

The Lines tab (common to ALL applications):

Parameter Description Value
Line Triplet Enter a line number for this line group or click Next Available to use the next unused line number.
Number of Lines Enter the number of lines in this line group.
PBX Select the PBX to use for this line group.
Mapping

Enter the module number, line card number, port designator, or directory number (DN) to add to the line group.

Note: If you are adding multiple DNs (Number of Lines is greater than one) that are consecutive, then you only have to enter the first DN. If you are adding multiple DNs that are not consecutive, then you must enter them one at a time.
Terminal Number For CENTREX application only. Enter the terminal number required for Centrex for this triplet. Valid values are 0 - 9. Cannot use leading 0.

NuPoint Voice/Direct Drop Application Parameters

Tab Parameter Description Value
Lines See Lines Tab
Dialing Plan Standard Mode / Length See Dialing Plan Configuration
Classic Mode / Dialing Plan
Voice mail Mailbox Numbers
Administrator's mailbox number

A special mailbox reserved for administrative purposes. Each line group can have its own admin mailbox.

The admin mailbox has special privileges:

  • add/delete/modify mailboxes through the ADMIN menu, using Admin Dialer

  • Admin's distribution lists are system-wide "master lists" (accessed as 001 - 009)

  • Admins GREETING is "Company Name"

 Default is 998.
Attendant's mailbox number

A special Attendant's mailbox. You can chain up to 5 comma-separated mailbox numbers. Each line group can have it's own attendant mailbox.

The attendant mailbox has special privileges:

  • "unaddressed" messages go into the Attendant mailbox (for example, callers with rotary dial phones)

  • Attendant's GREETING is "Message of the Day"

 Default is 999.
General Greeting mailbox number A special mailbox whose greetings have a special purpose. Each line group can have a different general greeting mailbox.
System Attendant's extension A number dialed by the application to connect the caller to the PBX attendant. Default is O. Number of digits in the PBX directory number is determined by the NP Receptionist dialing plan.
NP Receptionist Dialing Plan
Dialing Plan

Defines the number of digits a PBX DN has:

  • 0 specifies that no valid DN begins with that digit

  • V specifies a variable number of digits

  • A specifies dial by name

 Default is 3,3,3,3,3,3,3,3,3.
PBX Console Attendant
Day Access Code This entry connects the caller to the PBX attendant available to take the call during Day hours. Default is 0H. Valid characters are 0-9, # *, +, (,), A_H, L, N-U.
Night Access Code This entry connects the caller to the PBX attendant available to take the call during Night hours.
Options
Key_0 for Attendant transfer during greeting

Select this check box to allow "key 0 for attendant" transfer during a greeting.

Clear this check box to allow "key 0 for attendant" transfer only during the login sequence.

 Default is cleared.
Allow dial an extension for Callers

Select this check box to make the application allow an external caller to dial an extension from inside NuPoint Voice.

Clear this check box to prevent an external caller from dialing an extension from inside NuPoint Voice.

 Default is cleared.
Allow dial an extension for Users

Select this check box to make the application allow another user on the same NP-UM server to dial an extension from NuPoint Voice.

Clear this check box to prevent another user from dialing an extension from NuPoint Voice.

 Default is cleared.
Dial Strings PBX Dial Strings
Post DN dial string Enter the dial string to be output when the PBX DN has been dialed. Default is +. Valid characters are 0-9, # *, +, (,), A_H, L, N-U.
Dial Strings
Attendant's transfer string Enter the dial string that will put the caller on hold so the application can dial the PBX attendant. Default is S+. Valid characters are 0-9, # *, +, (,), A_H, L, N-U.
E-mail transfer string Enter the string that is dialed to connect the caller to an electronic mail system Valid characters are 0-9, # *, +, (,), A_H, L, N-U.
Disconnect string Enter a dial string that NP Voice ports should dial to cause NP Receptionist ports to disconnect. Valid characters are 0-9, # *, +.
Pre-company name dial string Enter the number to be dialed immediately after going off-hook and before playing the Company Greeting. Valid characters are 0-9, # *, +, (,), A_H, L, N-U.
Pre-mailbox greeting dial string Enter the number to dial after receiving a valid mailbox number and prior to playing the greeting for that mailbox.
'6' Key Operator transfer dial string Not used.
'6' Key Operator transfer pre-dial string Not used.

NP Receptionist Application Parameters

Tab Parameter Description Value
Lines See Lines Tab
Dialing Plan Standard Mode / Length See Dialing Plan Configuration
Classic Mode / Dial Plan
Voice Mail All parameters See Voicemail tab descriptions for NuPoint Voice application
Dial Strings All parameters See Dial Strings tab descriptions for NuPoint Voice application

Outbound (Pager) Dialer Application Parameters

Tab Parameter Description Value
Lines See Lines Tab
Dialing Plan Standard Mode / Length See Dialing Plan Configuration
Classic Mode / Dial Plan
Dialers (Pagers) <system generated list> Select the dialers(pagers) that are supported by this line group.
Voice Mail All parameters See Voicemail tab descriptions for NuPoint Voice application
Dial Strings All parameters See Dial Strings tab descriptions for NuPoint Voice application

Centrex Application (Requires system with dual serial port. See Unified Integration for Centrex-like application that works with Precidia.)

Note: To program a serial port for Centrex, create a line group with an Application setting of "Centrex".
Tab Parameter Description Value
Lines See Lines Tab
Dialing Plan Standard Mode / Length See Dialing Plan Configuration
Classic Mode / Dial Plan
Centrex Serial Port
Log Serial Port Data Error

Select this check box to log serial port data errors.

Clear this check box to prevent logging of serial data errors.

 Default is cleared.
Message Notification
Centrex Message Notification

Select this check box to enable message notification.

Clear this check box to disable message notification.

 Default is cleared.
Centrex RS232 Link Duplex Select Full or Half duplex for Centrex communication via the RS232 link. Default is Full.
Message Waiting Request Interval The amount of additional time (ms) that an ESMDI message-waiting task will sleep between sending message requests. Default is 100 ms.
Miscellaneous
Use calling extension information

Select this check box to have the system use calling extension information.

Clear this check box to ignore calling extension information.

 Default is cleared.
Must answer call to get data packet

Select this check box if the switch protocol requires NP-UM to go off-hook on a ringing line before the switch will send the calling information.

Clear this check box if the off-hook action is not required.

Default is cleared.
Centrex data timeout Enter the time to wait for data when a call is received.

Default is 7 sec. Valid entries are

0-255 seconds.
Centrex ring timeout Enter the time to wait for ring before data is received. Default is 10. Valid entries are 0-255 seconds.
Baud Rate Select the baud rate of the serial port. Default is 1200.
Prefix Strings Centrex Office Code Prefixes
Extensions beginning with n Select an "extension beginning with" value and enter the digits of the prefix for extensions beginning with that value. For example, if the extension number is 2345, and the phone number is 687-2345, then the prefix for extensions beginning with 2 is 687.
Voice Mail All parameters See Voicemail tab descriptions for NuPoint Voice application
Dial Strings All parameters See Dial Strings tab descriptions for NuPoint Voice application

Unified Integration

Tab Parameter Description Value
Lines See Lines Tab
Unified Integration Log serial port data errors

Select this check box to log serial port data errors.

Clear this check box to prevent logging of serial data errors.

 Default is cleared.

Enhanced InBand

Tab Parameter Description Value
Lines See Lines Tab
Enhanced InBand Calling Extension Absorbed Digits Enter the number of digits to strip from the calling extension. (0-12)
Calling Extension Signed Offset Enter the signed offset to be added to the extension after stripping the leading digits to arrive at a mailbox number. + or - (n)
Called Extension Absorbed Digits Enter the number of digits to strip from the called extension. (0-12)
Called Extension Signed Offset Enter the signed offset to be added to the extension after stripping the leading digits to arrive at a mailbox number. + or - (n)
MF Enabled

Select this check box to enable use of MF tones.

Clear this check box to disable use of MF tones.

 Default is cleared.
Set to T1 Gateway

Select this check box to enable this line group for a MiVoice Business T1 gateway.

Clear this check box if there is no T1 gateway requirement.

 Default is cleared.

DTMF to PBX Dialer

Tab Parameter Description Value
Lines See Lines Tab
DTMF to PBX Dialer DTMF to PBX Dialer
PBX Special Access Code Some PBXs require the server to dial a special access code before sending message indicators requests. The special access code indicates to the PBX that one of its special features is about to be invoked. For more information, see the Message Waiting Application topic in the NuPoint Unified Messaging System Administration Online Help. Valid characters are 0-9, # *, +, (,), A_H, L, N-U.
Pre-DN On Dial String Enter the string to send before the directory number (extension number) to instruct the PBX to turn the message waiting indicator on or off at that station.
Pre-DN Off Dial String
Post-DN On Dial String Enter the string to send after the directory number (extension number) to instruct the PBX to turn the message waiting indicator on or off at that station.
Post-DN Off Dial String
Maximum PBX Message Count Enter the maximum message count (two chars) of unplayed messages to be included after the mail-box number and before the post DN. If you leave this field blank or set it to 0, no message count is sent. Valid values are 0 - 99.
Options
Initial Dialtone Detect

Select this check box to enable initial dialtone detection.

Clear this check box to disable initial dialtone detection.

 Default is selected.
Dial Tone Confirmation Select this check box only if (1) a PBX special access code is required and (2) if, after the special access code has been sent, the PBX expects the server to wait for a dial tone before the server outdials any other digits. Default is cleared.
Suppress Updates to MWI Select this check box to prevent the server from sending an indicator-on request when the message indicator is already activated. Default is selected.
Wait for Dial Tone Select this check box if the PBX can return dial tone to the server to indicate that a message indicator has been turned on or off successfully. Default is cleared.
Enable Alternate Code Select this check box when the DN and mailbox number are different. Default is cleared.
Use Same Port to Turn On/Off MWI Select this check box to use the same port to turn MWI on and off. (Some Non-Mitel PBXs require that the MWI of an extension be turned off by the same port that turned it on.) Default is cleared.

Speech Recognition Parameters

Tab Parameter Description Value
Lines See Lines Tab
Speech Recognition Attendant's Extension Enter the extension number for the Attendant. (Note: this is an active configuration.)
Speech Recognition Application

Select the speech recognition application to associate with this line group. Choices are:

- NuPoint Speech Auto Attendant and

- Other VoiceXML Application.
VoiceXML Start URL Displays only when the Other VoiceXML application is selected from the Speech Recognition Application list.
Parent topic: Line Groups
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