Create a Standard Mailbox

This procedure describes how to configure a standard mailbox on the server. It can be used either to create a new mailbox or to modify an existing mailbox. Before you begin, complete the Mailbox Individual Worksheet.

To create a standard mailbox:

From the Main Menu, select (M) Mailbox Maintenance. Enter the requested information, as described in the following steps, from your completed Mailbox Worksheet.

  1. Select (C) Create New Mailboxes and enter the number of the new mailbox you want to configure.

    OR

    Select (M) Modify Mailboxes to modify an existing mailbox.

  2. Enter the number of the mailbox you want to create or modify. The number must conform to the Dial Plan. (Prompts are almost the same for creating a new mailbox and modifying an existing one, except that "New" precedes each prompt when you select Modify Mailboxes.)

    Note: Mailbox prompts depend on the optional features that are installed on your server. See the Optional Features section if you have questions about responding to prompts that are not explained here.

  3. At the Name prompt, enter a name for the mailbox (or if modifying an existing mailbox, press Enter to go to the next prompt.) Use a name (up to 31 alphanumeric characters) that describes the purpose, membership, ownership, or function of the mailbox. Enter the name in either of two formats: <LN>, <FN> or <FN> <LN> (for example "Smith, Harry" or "Harry Smith"). Make sure to include a comma if you use <LN>, <FN> format and a space if you use <FN> <LN> format. If you plan to implement Dial-by-Name, use the Last Name First Flag to specify which name should be entered first, the user's first name or last name, when using this feature. By default, callers must enter the user's last name first when using Dial-by-Name.

  4. At the Department code prompt, enter the department code or alternate code (a string (directory number) of up to 10 digits that is the alternate code the server transmits after the pre-DN ON string) if required for message waiting lights. For DTMF-to-PBX MWI, valid characters are: 0-9, * and #.

  5. At the Access Code prompt, specify the access code that must be dialed before an outside caller can access the mailbox, if required. The access code can be up to 10 characters that specify how callers can reach the mailbox:

    M to require the caller to enter a mailbox number
    P to require the caller to enter a mailbox number and a passcode
    code to require the caller to enter a specific access code of up to 10 digits. Valid characters are 0-9, A-D, * (star key),and # (pound key).

    You can enter any combination of the above. Leave this field blank for no access code.

    Note: You must also assign an FCOS with feature bit 137 to enable the access code.

  6. If NP Receptionist is installed in your server, refer to NP Receptionist for Receptionist parameters; otherwise, press Enter to skip the parameters.

  7. If this mailbox uses DTMF-to-PBX message waiting lights or if NP Receptionist is installed in your server, specify the Mailbox’s primary extension number if different than the mailbox number. Enter one of the following:

  8. The PBX extension number plus dial string codes, from Table 1 at the end of this procedure.

    • A string, as explained in the NP Receptionist Manual, if NP Receptionist is installed in your server.

    • Leave blank if the extension number is the same as the mailbox number.

  9. If NP Receptionist is installed in your server, refer to NP Receptionist for the Mailbox’s extension pre-dial index; otherwise, press Enter to skip over the parameter.

  10. At the Mailbox's alternate extension prompts, you can enter alternates for this extension so that other phones (like a cell phone, for example) can share this mailbox. Enter the phone number of another phone that will share this mailbox, or leave blank.

  11. At the Attendant's extension number prompt, specify the attendant extension number if an attendant is available to this mailbox. Enter one of the following:

    • The extension number of the mailbox attendant that the mailbox owner or caller is transferred to after pressing 0.

    • Leave blank.

    • Refer to NP Receptionist for directions, if NP Receptionist is installed in your server.

  12. If the attendant extension exceeds 15 digits, or if NP Receptionist is installed in your server, you must specify the Attendant extension pre-dial index. Do one of the following:

    • enter the dial string characters that point to the dial string the server must process before dialing the attendant extension number

    • leave blank

    • Refer to NP Receptionist for directions, if NP Receptionist is installed in your server.

  13. At the Features Class of Service prompt, enter the number (1-640) of the FCOS that governs this mailbox. The default value is 1. Enter ? for a list of defined FCOSs. You are prompted for FCOS again.

  14. At the Limits Class of Service prompt, enter the number (1-640) of the LCOS that governs this mailbox. The default value is 1. Enter ? for a list of defined LCOSs. You are prompted for LCOS again.

  15. At the Group Class of Service prompt, enter the number (1-32,000) of the GCOS that governs this mailbox. The default value is 1. Enter ? for a list of defined bitmapped GCOSs. You are prompted for GCOS again.

  16. If NP Net is installed in your server, refer to the NP Net chapter for the Network Class of Service.

  17. If Enhanced SMDI is installed in your server, refer to the Enhanced SMDI Integration Installation section of the Optional Integrations Guide for the Tenant Class of Service.

  18. At the Restriction Class of Service prompt, enter the number (1-64) of the RCOS that governs this mailbox. Enter ? for a list of defined RCOSs. You are prompted for RCOS again.

  19. At the UM audio encoding prompt, select an encoding format (0-2) for audio files for this mailbox. Enter one of the following:

    1. 0 - ADPCM Microsoft Audio encoding (default)

    2. 1 - GSM 6.1 (Wider support for mobile devices)

    3. 2 - MP3 (Use MP3 only if ADPCM and GSM 6.10 cannot be played on the user device, or if the user is employing a hosted/webmail web service such as Gmail or Yahoo Mail. MP3 may result in poorer sound quality than the other audio encoding methods.)

  20. At the Enter a Temporary Passcode prompt, do one of the following:

    1. enter 4-10 digits (0-9) to set a specific passcode

    2. enter S to make the passcode the same as the mailbox number

    3. enter R to have the server generate a passcode for you (and display it in the mailbox configuration report that automatically appears after you respond to the last mailbox parameter)

    4. press Enter to leave the passcode unchanged

  21. At the Force passcode change (y/n) prompt, select Y to enable or N to disable the option to force users to change their passcode at their next login. (A user's successful passcode change resets this option to 'n'.)

  22. At the Tutorial prompt, select Y to enable or N to disable the standard tutorial (also called new user tutorial, user tutorial, and NuPoint Voice tutorial). The server default is generally for the standard tutorial to play when a new mailbox is created.

  23. At the Standard UM Email address prompt, enter the email address (max 64 characters) where the user receives an email copy of each message, or leave blank. Availability of multiple addresses depends on the class of service for the mailbox.

  24. At the Standard UM Email Option prompt, select the delivery option for each email address:

    1. 0 for Audio Attachment (Wave, ADPCM Codec),

    2. 3 for Audio Link (Wave, ADPCM Codec),

    3. 6 for Web View Link,

    4. 7 for Text Notification

    5. 8 for Speech to Text

    6. or leave blank

  25. At the UM WebView Email address prompt, enter the email address to which to save Web View messages, or leave blank. When the user selects a message in Web View and clicks the Save button, the message will be sent to this e-mail address. (Availability depends on the class of service for the mailbox.)

    Note: If outdials from this mailbox are being billed to a long distance carrier or other account, continue with the next step, otherwise, press Enter to skip to the Message Waiting Type parameter configuration in step 31.

  26. At the Internal Outcall Index prompt, enter t he index number (0-15) representing the access code for internal calls or enter ? for a list of defined index numbers. You are prompted for the index again.

  27. At the Enter Billed Outcall Index prompt, enter the index number (0-15) representing the access code for outdials to be charged to a billing account or enter ? for a list of defined index numbers. You are prompted for the index again.

    Note: The Internal Outcall Index and the Billed Outcall Index must be different numbers.

  28. At the Non-billed Outcall Index prompt, enter the index number (0-15) representing the access code for outdials not charged to a billing account, or enter ? for a list of defined index numbers. You are prompted for the index again.

  29. At the Enter Billing Number prompt, enter the calling card number, up to 24 digits, to which outdials are billed.

    Note: If you use this field then you cannot use MWI2 with an alternate pager.

  30. At the Enter billing dialing order specify the order in which the server processes the billing number and destination telephone number in the outdial dial string. Enter one of the following:

    1. bn to require the billing number to be processed before the destination telephone number

    2. nb to require the destination telephone number to be processed before the billing number

  31. At the Message wating type #1 prompt, specify the type of MWI using a number from the following table:

    Number Message Waiting Type
    0 None
    3 DTMF to PBX
    5 Pager (See Pager Application)
    7 Program RS232
    9 Centrex RS232
    11 Centrex
    16 HIS PMS
    17 Unified Integration
    21 Hitachi PMS
    28 MiTAI Messaging

    If more than one type of message waiting indication is used, this is the primary type.

  32. At the Message wating type #2 prompt, you can specify a secondary MWI type. If message waiting type 5 was specified at the first or second message waiting type parameter, set the mailbox parameters for paging or message delivery, or both.

  33. If you need a third type of message waiting indication, specify it.

  34. At the Fax retrieval pager access type, enter one of the following access types: enter a pager system between 0 and 15, or select one of the following from the billed index:

    1. I - Internal outdial index

    2. B - Billed outdial index

    3. U - non-billed oUtdial index

    4. N or. - uNdefined index

  35. At the Default telephone number for fax retrieval prompt, enter up to 25 digits for the telephone number.

  36. If call placement will be used, specify the Call placement pager access type; otherwise, press Enter to skip to the next parameter. Enter either a number from 0 to 15 representing the pager access index number, or a billed index:

    B for Billed Outdial Index
    I for Internal Outdial Index
    N for Undefined Index
    U for Non-billed Outdial Index

  37. At the Time zone offset prompt, specify an offset if required. Enter the hours of difference, from -23 through 23, between the mailbox owner’s time zone and the NuPoint Voice module time zone.

  38. At the Lists with change rights and the Lists with review rights prompts, allow the mailbox owner to have review rights or change rights, or both, for the selected distribution lists by entering one of the following:

    • A single list, for example 2

    • A series of lists, for example, 1,3,4,6

    • A range of lists, for example 1-6

    • A combination of any of the above entries; for example: 1-5,8,12,50-70,90

    • A for all distribution lists

    • N for no distribution lists

    Note: This mailbox parameter alone does not allow change rights; you must also include feature bit 74 (create or modify user distribution list) in the FCOS.

  39. After the last entry, the server displays the mailbox configuration and then prompts for the next mailbox number to create/modify.

  40. If required, you are prompted to Configure UI mailbox mappings? Select Y if this mailbox should have a mapping configured for the UI application or Nif no mapping is required.

At this point, the parameter settings are saved and you can continue with mailbox configuration or press Enter to exit.

Parent topic: Procedures (Text Console)
↑