Find Mailbox Information

There are several options available for displaying and reporting mailbox information for a specified mailbox or group of mailboxes:

Mailbox Search : use this option to program the system to display information on all mailboxes that match the mailbox parameters or a group of parameters that you select.

Inquire About Mailboxes : use this option to display mailbox information for a specified mailbox number or for a range of mailbox numbers. This option produces the Mailbox Data Inquiry Report.

Mailbox Block Inquiry : use this option to create the Mailbox Blocked Report information (available through the Billing Menu) in a "blocked" format—without titles or summaries. The data can then be redirected to a personal computer, manipulated using a spreadsheet program, and used for invoices or monthly statements.

Mailbox Dump :use this option as a troubleshooting aid. It allows you to obtain a comprehensive report on a specific mailbox.

Mailbox Data : use this option (in the Reports Menu) to create a complete information report on all mailboxes.

Mailbox Search

The Search function lets you program the system to display information on all mailboxes that match the mailbox parameters or a group of parameters that you select.

The available selection criteria include:

  • FCOS

  • Mailbox name

  • LCOS

  • Message waiting type

  • GCOS

  • Mailboxes without passcodes

  • NCOS

  • Attendant extension number

  • Mailbox extension number

  • Attendant extension pre-dial index

  • Mailbox extension pre-dial index

  • Mailbox number or range of numbers

  • Department code

  • Mailboxes with new user tutorial enabled

Any of these features may be specified as criteria for your search. The system can search the mailbox data files of all mailboxes or a specified range of mailboxes.

EXAMPLE:

The following example is a search for all mailboxes in the Accounting Department; it has mailbox code 045 to match the department number, and we want to find out what mailboxes, if any, are not passcode-protected.

Because all mailboxes on the system in the 600 to 900 range are utility mailboxes, we will only search the mailbox range 100 through 599.

To Perform a Mailbox Search

  1. From the Main Menu, select(M) Mailbox Maintenance.

  2. Select(S) Search. The search criteria list is displayed.

  3. Select (H) Department Code and enter code (in this example: 045). The search form display is updated to reflect your choice.

  4. Further refine your search by selecting(N) No passcode. The screen is updated to display Department Code 045 mailboxes that have no passcode.

  5. Select(R) Range of mailboxes(to restrict the utility mailboxes from the output) and enter the range (in this example,100-599).

  6. Select(S) Searchto begin the search. The requested search information is displayed in the following format:

    >>>ABC Corporation<<<

    Mailbox Search Utility

    Fri Jan 29, 1996 8:15 am

    MAILBOX: 313

    MSGS: 6 UNPLAYED: 0 URGENT: 0 RECEIPT: 0.4

    LCOS: Default : 1 FCOS: VIP : 1

    GCOS: 1 NCOS: Default : 1

    BAD LOGS: 0 LAST LOG: 01/29/96 7:34 am MINS: 0

    PASSWD: Y TUTOR: N DAY: M NIGHT: M

    NAME: Allan Donald CODE:

    EXTEN: INDEX: 0

    ATTEN DN: INDEX: 0

    TOTAL Mailboxes: 1 Messages: 6 Unplayed: 0 Urgent: 0 Minutes: 0.4

  7. Enter X to exit to the Mailbox Maintenance Menu after the Search is complete.

Inquire About Mailboxes

The Inquire About Mailboxes option asks the system to display mailbox information for a specified mailbox number or for a range of mailbox numbers. This option produces the Mailbox Data Inquiry Report.

The Mailbox Data Inquiry Report shows

  • Message counts

  • Class of service assignments

  • Message waiting type

  • Passcode status

  • Login status

To Run the Mailbox Data Inquiry Report

  1. From the Main Menu, select (M) Mailbox Maintenance.

  2. Select (I) Inquire About Mailboxes.

  3. Select an output routing for your report: (C) Console or (P) Console with Pause.

  4. Enter a mailbox number or range of numbers in the format first-last (for example: 4000-4999). The system displays a list of all mailboxes specified; the system shows message statistics, classes of service, message waiting type, and login status of each mailbox.

The system displays information in the following format:

Box Msgs Unp Urg Rec Mins FCOS LCOS GCOS NCOS MWI Pswd
501 2 1 0 0 1.3 1 1 13 1 DTMF to PBX Y
502 2 1 0 0 9.7 1 1 12 1 DTMF to PBX Y
503 11 10 1 0 28.2 2 1 1 1 Pager Y
504 0 1 0 0 0.0 7 1 1 1 DTMF to PBX Y (t)

Reading the Mailbox Data Inquiry Report

Columns of data in the Mailbox Data Report indicate the following information:

Box Mailbox number
Msgs Total played, unplayed, and urgent messages in the mailbox.
Unp Unplayed messages.
Urg Urgent messages.
Rec Receipts (requested and forced).
Mins Length of all messages (in tenths of a minute).

FCOS LCOS

GCOS NCOS

Classes of service assigned to the mailbox.
MWI Message waiting type assigned to the mailbox.
Passwd
Y There is a passcode for this mailbox, and the mailbox owner has logged in.
N There is no passcode for this maibox, and the mailbox owner has logged in.
Y(t) There is a temporary passcode for this mailbox and the owner has not logged in yet. The tutorial is activated (but has not been played yet.)

  1. Enter additional mailbox numbers or pressEnterto exit.

Mailbox Block Inquiry

The Mailbox Block Inquiry option presents the Mailbox Blocked Report information in a "blocked" format—without titles or summaries. The data can be redirected to a personal computer and manipulated by using a spreadsheet program for an invoice or monthly statement.

To Run the Mailbox Block Inquiry Report

  1. From the Main Menu, select (M) Mailbox Maintenance.

  2. Select (B) Mailbox Block Inquiry.

  3. Select an output routing for your report: (C) Console or (P) Console with Pause.

  4. At the Mailbox to display: prompt, enter a mailbox number or range of numbers in the format first-last (for example: 4000-4999). The system displays an unformatted report of all billing statistics that have been configured for each mailbox specified and the rate set for each statistic.

  5. Enter additional mailbox numbers, or press Enter to exit.

Mailbox Dump

The Mailbox Dump option is a useful troubleshooting aid. It allows you to obtain a comprehensive report on a specific mailbox. The report consists of four parts:

  • Login status

  • Configuration

  • Usage statistics (labelled "contents")

  • Message queues

These entries show the number of messages free, played, unplayed, urgent, and undelivered; the number of message receipts; and the number of future delivery messages.

To Run the Mailbox Dump Report

  1. From the Main Menu, select (M) Mailbox Maintenance.

  2. Select (E) Mailbox Dump.

  3. At the Mailbox # prompt, enter the selected mailbox number. You are prompted to select the labeled report version:

  4. Select (M) for mailbox information in ASCII (text) OR

  5. Select (D) for mailbox information in hexadecimal

    The system displays the login status, configuration, usage statistics, and message queue statistics for the specified mailbox.

  6. Enter another mailbox number or press Enter to exit.

Note: The report can only be displayed on the maintenance console; it cannot be routed as output to an output device (printer).

Mailbox Data

The Mailbox Data Report provides statistics for every mailbox on the system. Refer to the Mailbox Data Report in the Reports chapter for instructions to run and interpret this report.

Parent topic: Procedures (Text Console)
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