Planning and Licensing

When a Speech Auto Attendant ( SAA) license is purchased and assigned to a user, that user can be configured as one of the following:

Note that licenses are required for both users and departments; SAA can support up to fifteen departments.

Type of user/caller/mailbox SAA License Required? Recognizable by SAA? FCOS Mailbox Name Field Typical Use
Administrator N Y N/A N/A

The SAA administrator role is installed by default and cannot be removed. Its purpose is to execute administrative functions.

Notes:

  • To access administrative functionality, call into the system from any internal trusted phone and say "administrative functions," then enter the Administrator PIN.

  • The administrator does require a mailbox by the name "Administrator."

  • "Administration" is also a common department name.
Internal trusted user/caller Y Y FCOS bit 92 Proper format Typical users in the organization whose name should be recognizable by SAA.

Internal trusted users/caller (private)

 Y N Without FCOS bit 92 Proper format Public figures in the organization (such as the CEO or executives) who want to use SAA but do not want to be reachable.
Internal non-trusted user/caller N N Without FCOS bit 92

N/A

(No mailbox assigned)

 Conference rooms or the lobby.
External caller N N Without FCOS bit 92

N/A

(no mailbox assigned)

 Callers from the public network.
Non-SAA licensed mailbox N N N/A

To assign a name to the mailbox without consuming an SAA license, insert an underscore between the first and last name.

 Mailboxes whose owners do not want to consume SAA license.

Mailbox Name Format

When completing the SAA mailbox name field, use the following format:

  • the field should not be blank (please note that although the name field is optional for mailboxes, it is mandatory for SAA)

  • the field should contain, as a minimum, a first and last name

  • the name should be pronounceable in the choice of language installed (primary and secondary: en-US, en-UK, fr-CA, fr-FR)

  • if a title is included, it should be in long form (Mister, not Mr.)

  • the following special characters/spacing can be used:

    • firstname[sp]lastname (Donald Duck)

    • lastname[,]firstname (Pan,Peter)

    • firstname[sp]middlename[sp]lastname (Winnie the Pooh)

  • hypens, dots and honorifics are permitted; however, if an honorific is included, it should be in long form (Mister, not Mr.)

  • initials are permitted but not desirable (J R is recognized as "J R")

Note:

  • Even with FCOS bit 92, if an SAA name field is improperly configured, its mailbox will not use an SAA license and will not be recognized by SAA. To avoid this common error, enter a properly formatted SAA mailbox name.

  • If only the first name is programmed (no last name), the mailbox will not become an internal trusted and will not be recognized by SAA, even with FCOS bit 92.

  • If the number of departments exceed 15, each additional department can be assigned a mailbox as a "internal trusted user" in order to have its department name made recognizable by SAA. In essence, this enables the system to treat the departments as people. Note that:

    • a license is still consumed for the extra department

    • when callers say "department," any departments not listed in the departments configuration page will not be played back.

    • the department names field does not follow the same format as the name field of mailboxes. Single-word names (such as Sales or Payroll) are allowed.

Parent topic: Installation and Configuration
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