Playback and Transcription

The Rotational mailbox serves as a single point of entry for retrieving all caller responses stored in any of the Template mailboxes. A transcriber can listen to caller responses by logging in to the NP Forms Rotational mailbox, which retrieves the stored responses from all Template mailboxes in its distribution list 01.

After login, the system prompts the transcriber to select either Unplayed or Saved messages. The number of messages reflects the number of callers that responded to any of the questions. When playing back the messages, the system separates responses to each question with a “bloop” sound. Transcribers can save and replay the messages, and can pause, skip forward, and skip backward during playback.

The system plays back responses in chronological order. Thus, it plays back all responses stored in the first Template mailbox before playing the responses from other Template mailboxes. More than one person can call into the Rotational mailbox at the same time to transcribe messages.

NP Forms is compatible with the autoplay feature (FCOS bit 52). With this feature enabled, a transcriber can listen to all responses without having to press the P key on the telephone to advance through the messages. (Transcribers must still press K or D to keep or discard the messages.)