Prompt Languages

Speech Auto Attendant supports the following languages:

• North American English (NA)

• UK English (UK)

• Canadian French

• European French

The bilingual option of SAA allows you to combine any two of the four languages, setting one as Primary language and one as Secondary. Callers are prompted first in the Primary language and then in the Secondary. Callers have the option of speaking the name of their preferred language, or saying an extension number in their preferred language. The system then returns prompts in the caller's preferred language.

Notes:

• Internal callers are not given a language option. They are prompted in the primary language only.

• Mailbox settings always override Line Group settings. For example, if you configure a Line Group to be bilingual and then assign a custom LCOS with an alternate language to a mailbox, callers will receive prompts in the mailbox's language, irrespective of which of language they selected when they first reached the system.

• SAA cannot control the language of prompts outside the SAA call flow (for example, in a line group or the user's mailbox).

• If you change primary and secondary languages, you must perform a reactivation.

For more information about configuring bilingual languages, see Basic Speech Recognition Parameters.