TAS Operator Procedures

To Leave a Message in a Mailbox

1. Seat the headphone jack, dial into the system, and hear the characteristic "beep-beep" home base tone.

2. Answer the call, dial the called party’s mailbox number, and hear the "bloop-bloop" pause mode indicator.

3. Press the 2 key or # key (pound) to begin recording, hear the "beep" record prompt tone, and dictate the message.

4. Press the 1 key, 9 key, or * key (star) to send the message, and hear the "beep-beep" home base tone. You are now ready to answer the next call.

   OR

   Press R (the 7 key) to Review, press D (the 3 key) to Discard, and press the 1 key, 9 key, or * key (star), to send the message.

To Record Names and Greetings and Enter Passcodes:

If the client’s mailbox is capable of being checked in and out, the TAS operator can change the client’s name, greeting, or passcode.

1. Seat the headphone jack, dial into the system, and hear the characteristic "beep-beep" home base tone.

2. Dial the mailbox number, and hear the "bloop-bloop" pause mode indicator.

3. Enter one of the following commands:

To Record a Name:

1. Press N (the 6 key). The system responds: "Record a new name for <mailbox number>. (Beep)"

2. Record the mailbox user’s name.

3. Press the 1 key, 9 key, or * key (star), to save the recorded name and return to the home base tone.

To Record a Greeting:

1. Press G (the 4 key). The system responds: "Record a new greeting for <user’s name>. (Beep)"

2. Record a greeting for the mailbox user’s callers.

3. Press the 1 key, 9 key, or * key (star) to save the greeting and return to the home base tone.

To Enter or Change a Mailbox Passcode:

1. Press the 5 key. The system responds: "Enter a four-digit passcode for <user’s name>, four zeros to clear the passcode. (Beep)".

2. Enter the new passcode and hear the "beep-beep" home base tone.