The Message Attendant Application
Designed specifically for Telephone Answering Service (TAS) bureau use, the Message Attendant application provides an open line for TAS operators to dictate messages into client mailboxes. The open line allows the operator to access client mailboxes quickly. Because clients retrieve their messages by calling the system and logging into their mailboxes in the standard manner, operator time is not required for this function.
Message Attendant Prompts and Commands
The Message Attendant application uses three different tones to prompt the operator. As with other applications, the system issues a "beep" tone when prompting to record a name, greeting, or message. A "beep-beep" home base tone, tells the operator that the system is waiting for input of a mailbox number. As soon as the system knows the mailbox number, it issues a "bloop-bloop" pause mode indicator and waits for further commands from the operator. The commands to record a message are as follows:
| Key Pressed | Operation |
|---|---|
| 2 or # | Begin record mode. This command is used both to begin a message and to append to a message just recorded. |
| 3 | Discard message, and return to Pause mode. |
| 7 | Review message, and return to Pause mode. |
| 1, 9, or * | Send message, and exit to home base. |
| * |
Return to home base from either Record or Pause mode. This command also saves any recording made. |