Unlock Mailboxes

Some mailboxes may be locked through the Web View interface. You can unlock these mailboxes by following the steps below. You can unlock a single mailbox or unlock multiple mailboxes at the same time.

Unlock a single mailbox:

  1. From the navigation tree, click Mailbox Maintenance, and then click Mailboxes.

  2. Search for a specific mailbox or click Show All to see a complete list of mailboxes.

  3. Select the mailbox to unlock and then click Unlock > Selected.

  4. A confirmation message appears when the mailboxes are unlocked.

Unlock multiple mailboxes:

  1. From the navigation tree, click Mailbox Maintenance, and then click Mailboxes.

  2. Search for a specific mailbox or click Show All to see a complete list of mailboxes.

  3. Click Unlock > Range and enter the mailbox numbers to unlock, separated by a comma, a space, or as a range (for example: 1001,1003 1005-1007).

  4. Click Unlock. A confirmation message appears when the mailboxes are unlocked.

  5. Click Done.

Parent topic: Procedures (Web Console)
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