Update the User Data Source

Some user data sources do not provide a mechanism for Speech Auto Attendant to detect changes and refresh its user list. After adding, modifying, or deleting users on the system, the changes may not be effective until the next scheduled automatic refresh (as configured in the Speech Auto Attendant user data source parameters). You can force a manual refresh of the system in order to update the Speech Auto Attendant user list before the next scheduled automatic refresh.

To force a manual refresh of the system, follow the steps below:

  1. In the navigation tree, click Auto-Attendant. The Auto-Attendant menu items appear.

  2. Click Data Source. The User Data Source window will appear.

  3. Click Force Update. The system refresh will begin and a progress window will appear.

The system refresh may take a few minutes to complete. When the refresh is complete, the date and time of the update will appear in the right-hand corner of the User Data Source window.

Parent topic: User Data Source
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