Supported headsets and audio devices

MiCollab Client supports headsets and external audio devices for audio routing. The supported features include:

Accept/end call
Mute/unmute call
Volume control
Hold/retrieve call (Not supported on MiCollab Web Client)

Note: To use call control features on headsets and external audio devices, install appropriate supplementary softwares of the compatible headsets.

Note: On MiCollab Web Client, call control features on Sennheiser headsets or audio devices are not currently supported on other browsers like Microsoft Edge or Apple Safari.

Note: Headset button control is not supported in a Citrix environment.

Note: Refer to the Mitel Knowledge Management System for information regarding any known-issues and suggested configuration advice for 3rd party headsets.

Note: If you are using the Jabra Headset, make sure the Jabra Direct software is installed on your PC.

Note:

A call which is on waiting is acceptable by pressing the answer key button twice on Jabra devices which have explicit keys to accept or reject a call.

On devices having a single button, a call-waiting call cannot be be accepted via a headset and needs to be accepted in the client UI instead.

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