Direct Drop Overview

The base for the Direct Drop feature in NuPoint is the Activity message in CMG Speech with following diversion to a Virtual Machine (VM) system or the Direct Drop feature in InAttend where the attendant transfers a waiting call to a VM system.

The Direct Drop feature suppresses the user greeting when a call is diverted from BluStar Collaboration Management (CMG) Speech or InAttend to NuPoint. Direct Drop works only with MX-One integrations with NPM. To enable Direct Drop on CMG deployments of InAttend, a user Activity must be set in CMG (Message Diversion) or a Direct Drop made by attendant in InAttend. Refer to CMG Help for instructions on how to set the user Activity.

Note: Standalone InAttend does not use CMG and setting the user Activity is not supported. If InAttend integrates with a third-party server using Transfer to Voice Mail option, then Direct Drop of the call is supported. See InAttend User Guide for more information.

When Direct Drop is enabled, CMG plays the Activity message of the user before the call is diverted to NuPoint to record the message while suppressing the user defined Welcome message. Therefore, callers hear only the message “Please leave your message at the tone” and then the beep. In CMG deployments of InAttend, with no user Activity set, for calls reaching NuPoint directly from MX-One and for calls forwarded to NuPoint, the user greeting plays as usual if the line group is set to NuPoint Voice.

Configuring Direct Drop

In CMG

  1. NuPoint needs to exist as an External VM system in CMG Speech.

  2. This external VM system needs to be defined in a CMG User Group with the Pilot number of Direct Drop line group configured on NuPoint.

  3. Specific users need to have this User Group defined in the CMG Speech tab.

In NuPoint

To configure Direct Drop in NuPoint:

  1. In the server manager, under Applications, click NuPoint Web Console.

  2. In the navigation tree, under Offline Configuration, click Edit Offline Configuration.
  3. Click Line Groups.
  4. Click Add to add a new line group. Select the application parameter as Direct Drop, select the user interface as NuPoint Voice or Call Director, and enter a Pilot Number.
  5. Click Save.

In InAttend

To configure Direct Drop in Standalone InAttend, refer to the InAttend Configuration Guide.

Enabling Direct Drop

To enable Direct Drop in Standalone InAttend, refer to the InAttend Configuration Guide.

To enable Direct Drop in CMG deployments of InAttend, a user Activity must be specified and set on the CMG for the destination mailbox. Activities can be set for a specific duration on the CMG. The following Activity options are predefined on the CMG:

  • Lunch break

  • Left for the day

  • Away from desk

  • Meeting

  • Business trip

  • Visiting a customer

  • Vacation

  • Not available

  • Back soon

  • Sick leave

With Direct Drop enabled, the system greetings play as usual, but all user greetings are suppressed. Some of the user greetings are listed below:

  • General Greetings

  • Conditional Personnel Greetings (Forward, Busy, and No answer)

  • Primary Personnel Greetings

  • Daily Greetings (Default, Today)

  • Extended Absence Greetings

Parent topic: About NuPoint Unified Messaging (For on-premise deployments only)
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