Add External Numbers

You can add external numbers (such as a user's cell phone number or home number) to the MiCollab Client corporate directory so that other MiCollab Client users can place calls to the numbers.

External numbers can be added either

manually from the Users and Services applications, or
automatically from Active Directory server via Integrated Directory Services, or
from a CSV file (see Bulk Import from File)

Requirements and Conditions

MiCollab must be configured with MiCollab Client in integrated mode.
For Teamwork Mode users, the primary, secondary, and mobile numbers also appear in the MiCollab Client clients.
For Integrated Directory Server integrations, any contacts that are imported from the Active Directory server will also have the Mobile Phone 2 number added to their MiCollab Client.

Limitations

On upgrade to MiCollab Release 7.2 SP1 or later, external numbers for existing ‘Other PBX Phones’ in the MiCollab database are NOT migrated into the MiCollab Client corporate directory. External numbers must be added either manually or via Integrated Directory Services.
Although you can configure a DID Service Number for the Primary Phone of a MiVoice Business user, this number is not added to the MiCollab Client corporate directory. Only DID numbers that you enter in the ‘Other PBX Phone’ field are added. The DID Service number field and ‘Other PBX Phone’ field are separate and distinct. The numbers in these fields are not synchronized.
External numbers are available in the corporate directory of MiCollab Clients and are listed under the user's Account > Phones tab in MiCollab Client Service administration interface. External numbers are not listed in the Corporate Directory tab.

Adding External Numbers Manually

To add an external number (such as a cell phone) for a user:

Note: This procedure applies to MiCollab with MiVoice Business platforms only.

Access the User and Services user directory.
Edit the user record.
Click the Phones tab.
Click Add New Phone.
Select "Other PBX Phone" as the Phone Type.
Enter the external number.
Click Save. The External number is available in the corporate directory of MiCollab Clients and is listed under the user's Account > Phones tab in MiCollab Client Service administration interface.

Adding External Numbers via Active Directory

External numbers can also be added from Active Directory using Integrated Directory Services.

Configure Integrated Directory Services.
Ensure that the Direct Inward Dial Number and Mobile Phone Number 2 attributes are mapped to the corresponding Active Directory attributes.
Perform an IDS synchronization. The DID numbers and the Mobile Phone 2 numbers are automatically created as ‘Other PBX Phones’ for the users in the Users and Services directory. The numbers now appear in the corporate directory of MiCollab Clients.
If you change the DID number and Mobile Phone 2 phone in Active Directory, the change is reflected in the MiCollab Client corporate directory.

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