Basic Unified Messaging Features

SMTP Forwarding

The SMTP Forwarding (or "UM-SMTP") is enabled on a system-wide basis and can be deployed to all system users. It facilitates forwarding of voice mail and fax messages from NuPoint to e-mail addresses. Communication occurs in one direction, from NuPoint to the email server. Since there is no communication from the email server back to NuPoint, message waiting indication (MWI) synchronization is not supported.

To set up SMTP Forwarding, the system administrator configures each user's mailbox with an email address. Whenever a user receives a voice or fax message, a copy is forwarded to the specified email address. For voice messages, the email message includes an audio file (.wav) attachment that the user can listen to on a PC or smartphone.

A copy of the original voice or fax message is retained on the NuPoint UM system. As a result, the MWI on the user's telephone will remain even after the user has deleted the message from an email client. The MWI is extinguished only when the message is accessed via the telephone user interface (TUI). To minimize confusion, the system administrator may choose to disable MWI for users who prefer using an email client rather than a telephone to access their messages.

Web View

Web View is available to users on a system-wide basis. It enables them to access a visual representation of their NuPoint mailboxes through a URL and to manage their NuPoint mailboxes through a GUI instead of the TUI. It supports MWI synchronization. In other words, when a user listens to a message in Web View, the MWI lamp will turn off, just as it would after listening to the message through the TUI.

Web View allows users to perform actions that blur the boundary between voice, fax, and email messaging:

• Access voice and fax messages from Web View.

• Access voice, fax, and Record-A-Call (RAC) messages from the telephone user interface (TUI).

• Reply to voice or fax messages by email to other Web View users; forward voice or fax messages via email by entering the recipient’s email address

• Save voice or fax messages to an email mailbox for archiving as a .WAV file.

In addition, all Unified Messaging users can configure the encoding format for their audio files on the Settings tab of the Web View interface.

Web View supports the following number of simultaneous sessions:

• NuPoint 60: 50 simultaneous sessions

• NuPoint 120: 60 simultaneous sessions

• Virtual NuPoint: 60 simultaneous sessions

See the Web View Online Help for information about Web View settings.