Dial-by-Name

The Dial-by-Name action sends the caller to the NuPoint Unified Messaging Dial-by-Name application which matches the telephone keypad equivalent of the spelled names of mailbox owners (as entered by the caller) with their mailbox and extension numbers.

Note: For the Dial-By-Name action to work, the NuPoint Unified Messaging dialing plan for the line group associated with Call Director must have the letter ‘A’ somewhere in it. The 'A’ triggers the prompt to spell the name. For more about the Dial-by-Name application, see the NuPoint Unified Messaging System Administration Online Help.

The following table lists the configurable properties for the Dial-by-Name action and its possible results:

Item	Values (default = bold)	Description/Notes
PROPERTIES
Name	<user-definable> Dial-By-Name	Changing an action name renames all aliases of the action.
Last Name First	Disabled	Specifies that the person's last name should be entered first. If this setting is enabled, callers will be prompted to enter the mailbox owner's last name first when using the Dial-by-Name function. For example, to reach John Smith they would type S-M-I-T-H J-OH-N. If this setting is disabled, callers will be prompted to enter the mailbox owner's first name first when using the Dial-by-Name function. For example, to reach John Smith they would type J-OH-N S-M-I-T-H. The NuPoint UM server search its records for entries that match the letters the caller has typed. If it finds more than one match, it plays the names and mailbox numbers of the partial matches. If it finds a unique match, it plays either the user’s name or personal greeting.
Suppress Extension	Disabled	Suppresses the mailbox extension from the search.
RESULTS
Match	Blind Transfer	If the name entered actually matches a system mailbox, then the call is transferred to that mailbox.
No Match	Attendant	If the name entered does not match a system mailbox, then the call is sent to the Auto Attendant for completion.

Programming a Dial-by-Name Action

To program a Dial-by-Name action:

Access the Call Flow page.
Do one of the following:
- For personal call flows, select Mailbox from the Call Flow list at the top of page, enter the desired Mailbox number, and then click Edit.
- For line group call flows, select Line Group from the Call Flow list at the top of page, enter the desired Line Group number, and then click Edit.
Click OK. The current call flow appears.
Add the Dial-by-Name action to the call flow.
Under When I receive a Call, click the Dial-by-Name action listed in the call flow. The action's Properties and Results appear at the bottom of the window.
Enter or modify the properties as needed. For information, see the table above.
Click Save. The call flow is saved.

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