Configuring Fax Applications

These instructions assume that you have purchased and installed the Fax feature and familiarized yourself with the Fax Planning section. All Fax applications follow the same basic configuration. These instructions apply to the following applications:

• Fax Mail

• Walkaway Fax

• Fax Broadcast

• Guaranteed Fax

• Fax Publishing

• Outbound Fax

To configure Fax applications:

1. Complete the NuPoint Fax COS Planning Worksheet and the appropriate worksheet for your application:

2. Fax Mail Mailbox Worksheet

3. Fax Broadcast Worksheet

4. Guaranteed Fax Mailbox Worksheet

5. Fax Publishing Mailbox Worksheet

6. Define fax groups and assign them to the line groups that will be used for the fax application. You can use a shared fax group on an inbound line group to deposit faxes into the fax publishing system. You need a dedicated fax group for callers to retrieve faxes, either online or by entering a fax machine phone number.

   Note:

   • You should define the fax groups on the currently inactive configuration.

   • If you are providing users with broadcast mailboxes for fax reception, you must customize one FCOS for fax users and another FCOS for the broadcast mailboxes. If you offer different levels of service to users, you might have to customize more than one FCOS.

   • To enable users to download the Fax Printer from the Web View GUI, ensure that the FCOS does not include feature bit 303 (Disable Web View Downloads).

7. Based on your completed NuPoint Fax COS Planning Worksheet, customize an FCOS to include the following bits:

   For Fax Mail:	For Walkaway Fax:	For Fax Broadcast	For Guaranteed Fax	For Fax Publishing	For Outbound Fax
   190	190	122	198	194	110
   191	203	190	206	195	193
   192	256	198	207	197	195
   193		203			290
   194
   195
   196
   198
   199
   200
   203
   230
   235
   236
   237
   239
   240
   256
   290

8. Based on your completed NuPoint Fax COS Planning Worksheet, customize an LCOS with the following limits parameters:

   For Fax Mail, Walkaway Fax, Broadcast Fax, and Fax Publishing:	For Guaranteed Fax and Outbound Fax:
   Maximum number of digits allowable for fax phone number for fax delivery	Maximum number of fax messages per mailbox
   Maximum number of fax messages per mailbox	CNG tone detection length (recommended value of zero)
   CNG tone detection length (recommended value of zero)	Unplayed fax message retention
   Fax delivery retry frequency	Urgent fax message retention
   Fax delivery retry interval
   Played fax message retention
   Unplayed fax message retention
   Urgent fax message retention
   Fax receipt retention

9. If you have NP Net installed on your server, customize an NCOS with the following limits parameters, based on your fax planning worksheet:

   • 10 (Make Fax Message to Network)

   • 11 ( Give Fax Message to Network)

   • 12 ( Answer Fax Message to Network)

10. Based on your completed Fax Mail Mailbox Worksheets, configure user mailboxes for Fax Mail. Mailboxes for Fax Publishing can be Tree, Chain, or Greeting Only.

11. (Optional) Set billing rates for NuPoint Fax.

12. Activate the configuration.

13. For each Fax Broadcast mailbox create distribution list 1 containing the recipients for faxes sent to that mailbox. Recipients can include local mailboxes, remote mailboxes on other NuPoint Unified Messaging servers connected by an NP Net network, or outdial telephone numbers.

14. To deposit the faxes into the Fax Publishing mailboxes, you must call the server from a fax machine. Log into each Fax Publishing mailbox as the mailbox owner (by pressing the star key before the mailbox number) and select the 8 key for user options, the 3 key for fax options, and then press the 5 key to leave a fax. When prompted, send the appropriate pages into the mailbox. Repeat for each mailbox in your Fax Publishing system. When a caller reaches one of the mailboxes, the server plays any recorded greeting in the mailbox and then tells the caller to get ready to receive the fax online or input a fax number to have the fax delivered.