Message

The Message action plays recorded audio, such as a greeting, to callers. Messages play once before moving the caller down to the next action in the call flow.

A greeting message should be short and friendly. ACME’s greeting is typical. " Thank you for calling ACME Widgets." All outside callers hear this company greeting when dialing ACME’s main number. Immediately after the greeting, callers hear the recorded Menu: " If you know your party’s 4 digit extension number..."

Note: Do not combine greetings and menus in the same recording. If you do, Call Director will not be able to repeat the menu to the caller.

For instructions on how to record a greeting, see Recording a Message.

A Message action can detect a call disconnection. If this occurs, the call-flow processing is immediately aborted.

The following table lists the configurable properties for the Message action and its possible results:

Item	Values (default = bold)	Description/Notes
PROPERTIES
Name	<user-definable> Message	Changing an action name renames all aliases of the action.
Delay	< 0 - Infinite>	Number of seconds to wait until carrying out the action result. This property is useful in RAD applications where a recording plays continuously with a delay between plays. Default is 0 seconds.
Suppress Hangup Prompt	Disabled	Disables the system prompt that is played upon hangup.
Action ID	<xxxx>	A system-generated three-digit ID used to identify this action when recording the message by telephone.
Message Recording	Recorded or Not Recorded	Provides the status of the audio recording for this action. You can record a message from this field by clicking on the Recording button. See Recording and Importing Messages.
RESULTS
Done	Hangup	Action taken when the message playback is complete. The default is hanging up.

Programming a Message Action

To program a Message action:

Access the Call Flow page.
Do one of the following:
For personal call flows, select Mailbox from the Call Flow list at the top of page, enter the desired Mailbox number, and then click Edit.
For line group call flows, select Line Group from the Call Flow list at the top of page, enter the desired Line Group number, and then click Edit.
Click OK. The current call flow appears.
Add the Message action to the call flow.
Under When I receive a Call, click the Message action listed in the call flow. The action's Properties and Results appear at the bottom of the window.

Note:

If you select the Suppress Mailbox Greeting option for a Call Flow, a caller will not hear your mailbox greeting if going through Call Director. The caller will, however, still hear the greeting if the call goes through the message center.

Enter or modify the properties as needed. For information, see the table above.
Assign an action as required to the Done result.
Click Save. The call flow is saved.

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