Contacting Technical Support

Order Desk

To contact the Order Desk, call

  • Mitel NA Order Desk 1-800-796-4835.

  • Mitel UK Order Desk: +44 870 160 0471.

  • Mitel EMEA Order Desk: +44 1291 426071.

Repair Department

You must obtain a Return of Merchandise Authorization (RMA) form from the Repairs Department before sending equipment back to Mitel.

  • Mitel NA Repairs Department: 1-888-222-6483.

  • Mitel EMEA Repairs Department: +44 1291 437666.

Technical Support

Please contact Mitel Technical Support if you require technical assistance. If you cannot resolve the problem with the Troubleshooting sections in the NuPoint Unified Messaging Technician's Handbook, please collect the required information listed in the Troubleshooting chapter before calling Mitel Technical Support.

  • Mitel NA Technical Support: 1-800-561-0860 or 1-613-592-2122. (Please have your technical support ID ready.)

  • Mitel EMEA Technical Support: +44 1291 436888. (Please have your dealer ID and password ready.)

Parent topic: About NuPoint Unified Messaging (For on-premise deployments only)
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