Enable the Dial-by-Name Function

To enable Dial-by-Name:

1. From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System.

2. Go to the NuPoint Voice Configuration Online Menu in the active or inactive configuration. Do one of the following:

   • Select (F) Modify Inactive Configuration if you just made a change through the Offline Menu without activating it

   • Otherwise, select (E) Modify Active Configuration.

3. Select (G) Group Selected and enter the number of the line group (1-24), or press Enter if the current number is correct.

4. Select (M) Modify Application and then (D) Dialing Plan Menu.

5. Select (D) Dialing Plan and code the dialing plan with an A in the digit position that triggers a prompt about spelling the name. For example, 3,3,3,3,3,3,3,A,3 would trigger the prompt, "Please enter a mailbox number or press 8 to dial by name." See Configure a Dialing Plan.

6. Exit from the Dialing Plan menu.

7. In the application menu, select (F) Dial by Name.

8. Select (L) Last Name First Flag and enter Y to specify a last name-first name dialing sequence, or N to specify a first name-last name dialing sequence. By default, callers must dial a user's last name first when using the Dial-by-Name function. For example, to reach the user John Smith, they would begin entering the keys S-M-I-T-H. The NuPoint UM server search a database for entries that match the series. If it finds more than one match, it plays the names and mailbox numbers of the partial matches. If it finds a unique match, it plays either the user’s name or personal greeting.

9. Select (N) Number of Names Threshold and enter the Number of names (1-9) that the server plays when a multiple partial match occurs. A typical threshold is 3.

10. Select (E) Exact Match Break and enter Y to allow a mailbox owner’s name and mailbox number (or greeting, for an outside caller) to play as soon as a caller enters enough letters to uniquely identify a mailbox owner, or N to have the server wait for a caller to either stop entering letters or to press the # key before it responds.

11. Select (S) Single Digit Access and enter Y to allow a caller to enter a single digit to reach a mailbox after matched names have been played, or N to require a caller to enter an entire mailbox number to reach a mailbox after matched names have been played.

12. Select (M) Suppress Mailbox Number and enter Y to have the server omit the mailbox numbers in the list of names played when there is a match with a dialed name, or N to have the server include the mailbox numbers in the list of names played when there is a match with a dialed name.

13. Include feature bit 92 (user will be in Dial-by-Name database) in the FCOS assigned to the mailbox. Customize an FCOS as necessary.

14. Ensure that each mailbox to be accessible through Dial-by-Name shares the same GCOS group (if a bit-mapped GCOS) or GCOS (if an affinity group GCOS).

15. If you chose to modify the Inactive Configuration in step 2, you need to Activate the Inactive Configuration before your changes appear.