Enter MiCollab Client Information

MiCollab Client is an application that provides users with access to features such as Dynamic Status, presence, contact management, and collaboration from the web and mobile clients:

The MiCollab Client tab allows you to:

Assign MiCollab Client Service

To assign a user with MiCollab Client service:

  1. In the Users and Services directory, click the User tab.

  2. Click the Phones tab.

  3. Click Add New Phone and enter the Phone Information.

  4. Configure the user with one or more desk phones and softphones.

  5. Click Save.

  6. Click the MiCollab Client tab.

  7. Assign a Feature Profile to the user.

  8. Select the user's desk phone extension. You can only assign one of the user's desk phones with MiCollab Client service. Leave as "None" if you are configuring a MiCollab MAC or PC client without a desk phone.

  9. Select the user's softphone extension. You can only assign one of the user's softphones with MiCollab Client service. Leave as "None" if you are configuring a MiCollab MAC or PC client without a softphone.

  10. If required, associate a mailbox with the MiCollab Client account. Select "Other Mailbox" and enter the mailbox number.

  11. If you are deploying a MiCollab MAC or PC client without a softphone, select the desired Deployment Profile. By default, this field is set to "Do Not Deploy".

  12. For Premium UCC users, MiTeam Classic functionality is enabled by default. To disable MiTeam Classic, clear the check box. The MiTeam Classic check box is only displayed for Premium UCC users. See MiTeam Licensing for details.

  13. Click Save.

Note: You can always associate a user's phone with the MiCollab Client service. However, if the user's Feature Profile does not include a desk phone or softphone license, then the MiCollab Client service is not supported.

Configure two softphones for MiCollab PC client and Mobile client

Note: Please note that this feature is only applicable to UC Endpoint Devices or Generic SIP Devices.

To configure two softphones, one for MiCollab PC Client and the other for MiCollab Mobile Client for a single user, perform the following steps:

  1. Create a new user template with two softphones. To create a user template, the following must be considered:

    • Include teleworker service for both softphones
    • Phones must be in MDUG or PRG
    • Select a deployment profile
    • Select UCA feature profile which includes Softphone and Mobile SIP Softphone feature bits. UCC Standard and Premium feature profiles includes these feature bits.

  2. Create a new user using this new template.

  3. Perform PBX Sync in UCA.

  4. Once a user is created, the user should receive two deployment emails for two softphones.

  5. Deploy one softphone on PC client and one on Mobile Client.

Assign a User with MiCollab Client Teamwork Mode

Teamwork Mode allows MiCollab Client clients who do not have a desk phone or softphone to use non-telephony MiCollab Client features such as the following:

  • Chat

  • Collaboration Integration

  • Presence

  • Contacts

  • Instant Messaging

  • Dynamic Status

  • Visual Voice Mail

Because a user does not have a desk phone or softphone, any MiCollab Client telephony features are not available. Teamwork Mode is not a licensed option.

To assign a user with MiCollab Client Teamwork Mode on the MiCollab system:

  1. Log into MiCollab server manager.

  2. Under Applications, click MiCollab Client Service.

  3. Click Configure MiCollab Client Service and then click Features.

  4. Add a MiCollab Client "Teamwork" feature profile in the MiCollab Client application with the desired features enabled.

  5. Under Applications, click Users and Services.

  6. In the Users and Services directory, click the User tab.

    • Click Add.

    • Enter the user information. At a minimum, enter the user's first name, last name, login ID, and an initial login password and TUI passcode.

    • Click Save

  7. If Visual Voicemail is required, click the NuPoint Unified Messaging tab.

    • Enter a mailbox number. Note that a voice mailbox license is required.

    • Select the Feature COS required for Visual Voice Mail.

    • Click Save.

  8. Click the MiCollab Client Service tab.

    • In the Feature Profile field, assign the "Teamwork" feature profile.

    • Leave the Desk phone extension and Softphone extension fields set to "None".

    • Click Save.

Field Descriptions

Field

Description

Feature Profile

Assign a Feature Profile to this user. The feature profile defines the group of licensed MiCollab Client features that are assigned to a user.

Default is Feature Profile 1.

Desk phone extension

Select the extension that you want to assign with MiCollab Client desk phone service. You can only assign one of the user's desk phones with MiCollab Client service. To remove MiCollab Client service, select None.

Softphone extension

Select the extension that you want to assign with the MiCollab Client softphone service. You can only assign one of the user's softphones with MiCollab Client service. To remove MiCollab Client service, select None.

Mailbox number

This field displays the directory number of the mailbox that is associated with this MiCollab Client account. If the MiCollab Client account does not have a mailbox, this field is blank.

By default, the system associates the first mailbox that you assign to the user with the user's MiCollab Client account.

  • If multiple mailboxes are assigned to the user, you can associate a different mailbox with the user's MiCollab Client account, by selecting the mailbox number from the drop-down list.

  • To assign a new mailbox, select Other Mailbox and enter a valid mailbox number in the Number field.

  • To remove a mailbox from a user's MiCollab Client account, select None.

Deployment profile

This field allows you to select the deployment profile that should be applied when you deploy a MiCollab MAC or PC Client to a user.

After you click Save, a deployment e-mail is sent automatically to the user. The extension field in the e-mail is set to "None". The user clicks the link in the e-mail to complete the deployment.

Default is "Do Not Deploy". Typically, you would select the Default profile.

Note: If there is no phone for which a deployment profile is selected, users need to provide their password every time they log in to PC and Mobile Clients.
Note: If a phone with a deployment profile is added later, the user must provide their password for every login to PC and Mobile Clients. However, if the administrator or the user changes the password after the user logs in, the updated password is automatically used for the next login to PC and Mobile Clients.
Note: If a user is deployed from the MiCollab Client Service page, the Client will prompt for the password. This scenario occurs because the password is not set from MiCollab Server in the deployment configuration for the user. MiCollab Server will not have the password in cleartext during the deployment.

MiTeam Meetings

Allows you to disable or re-enable MiTeam Meetings for the user. This box applies to all UCC license bundles (except Basic bundle) and users on-boarded to CloudLink.

  • When you clear this box, the cross launch functionality from MiCollab Client to MiTeam Meetings application is disabled.

  • When you check this box, the users can click on Meetings option in the Client to open the MiTeam Meetings application.

MiTeam Classic

Allows you to disable or re-enable MiTeam Classic for the user. This box only applies to UCC Premium users with an active MiTeam Classic license. By default, this box is checked.

  • When you clear this box, the MiTeam tab is removed from the user's client.

  • When you check this box, the MiTeam tab is added to the user's client.
Parent topic: Enter Phone Information
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