Hotel/Motel Mailbox Structure

Four basic types of mailboxes are used in the Hotel/Motel application

Guest Mailbox

Mailboxes with Restricted FCOS (default FCOS 3) or optional Lodging FCOS are assigned to each guest. These FCOS are designed specifically for mailbox users and callers who may be unfamiliar with voice messaging systems.

  • Restricted and Lodging mailboxes are controlled by Check-in and Check-out mailboxes. Guests do not need to perform any mailbox set-up (such as recording names and passcodes) before using mailboxes.

  • This system integrates with the Hotel/Motel telephone system to allow guests to log in by pressing a button on the telephone keypad and by entering a passcode when prompted.

  • After guests log in, the system automatically plays the first message; guests are prompted to keep or discard messages. After the choice is made, the next message (if any) plays without input from guests.

  • Expanded prompts are helpful to uninitiated users:

    "Press K, the 5 key, to Keep this message..."

Note: Languages other than English are optional features. If an additional language is desired, the appropriate alternate-language prompts blade must be installed. For a list of available languages, contact your authorized dealer.

Full-Feature Guest Mailbox

A hotel or motel may wish to assign the full-feature guest mailbox. This mailbox has Full Guest FCOS 2, which is the same as Unlimited FCOS (FCOS 1) except that the Check-in/Check-out feature is enabled. The desk clerk must still check this mailbox; however, guests can change names and passcodes, record personal greetings, and make messages for other guests’ mailboxes. (FCOS 2—Full Guest provides a complete description of full-feature guest FCOS capabilities.)

Check-In Mailbox

The Check-in mailbox is used to record names and passcodes for guests. This mailbox has FCOS 4. Several desk clerks can call into a single Check-in mailbox at one time. This means that you need to create only one Check-in mailbox for your system. (FCOS 4—Check-In.)

Check-Out Mailbox

A Check-out mailbox is used to clear a recorded name and any messages stored in the guest’s mailbox. This mailbox has FCOS 5. Several desk clerks can call into a single Check-out mailbox at one time. You need to create only one Check-out mailbox for your system. (FCOS 5—Check-Out.)

Parent topic: Overview
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