Language Router

The Language Router action enables users to take advantage of the "Multilingual Service" feature if it is enabled on NuPoint. When users first reach the Message Center or Receptionist application, they are prompted to choose between multiple languages (for example, English, French, or German). Thereafter, they will receive prompts only in the language they have selected.

Note: When callers encounter the Language Router action, they will be prompted to select a preferred language, irrespective of whether they or the mailbox they are trying to reach have a custom LCOS language. If a user reaches a mailbox number with a custom LCOS language, prompts will be delivered in the mailbox's language. To override this functionality (and have a multilingual system play prompts in the selected language rather than the mailbox language), assign an FCOS with feature bit 51, Do Not Switch Languages for Outside Caller, to the mailbox.

To take advantage of the Language Router action, you must activate the Multilingual Service feature on NuPoint by installing the alternate-language prompt software and configuring a line group with up to five prompt languages.

If the Multilingual Service is not activated, you can still add the Language Router action to a call flow. However, users will not be prompted to select a prompt language. Instead, they will receive prompts in the default language.

The following table lists the configurable properties for the Language Routing action:

Item	Values (default = bold)	Description/Notes
PROPERTIES
Name	<user-definable> Language Router	Changing an action name renames all aliases of the action.
RESULTS
Language_1	Message Center	The action taken when the Multilingual Service feature is enabled and the primary prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call.
Language_2	Message Center	The action taken when the Multilingual Service feature is enabled and the second available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call.
Language_3	Message Center	The action taken when the Multilingual Service feature is enabled and the third available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call.
Language_4	Message Center	The action taken when the Multilingual Service feature is enabled and the fourth available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call.
Language_5	Message Center	The action taken when the Multilingual Service feature is enabled and the fifth available prompt language is selected. Default is to play an appropriate pre-recorded message, and then disconnect the call.

Programming a Message Center Action

To program the Language Router action:

Access the Call Flow page.
Do one of the following:
- For personal call flows, select Mailbox from the Call Flow list at the top of page, enter the desired Mailbox number, and then click Edit.
- For line group call flows, select Line Group from the Call Flow list at the top of page, enter the desired Line Group number, and then click Edit.
Add the Language Router action to the call flow.
Under When I receive a Call, click the Language Router action listed in the call flow. The action's Properties and Results appear at the bottom of the window.
Assign actions as required to the Language_1 and Language_2 to Language_5 results.
Select Auto as the Prompt language for the call flow.
Click Save. The call flow is saved.

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