Lotus Sametime Configuration

Conditions

The Speech Auto Attendant must be installed and configured to use Active Directory as the user data source before the Presence Proxy can be configured. (See step 2 below.)

An IBM Technote specifies that when using AD as the user repository for Sametime, it is necessary to configure Sametime to use the DistinguishedName Active Directory attribute of the user by entering it in the "Attribute of a person entry that defines the internal ID of the Sametime user" field of the Sametime configuration. Refer to this web page above for more information: http://www-1.ibm.com/support/docview.wss?rs=203&uid=swg21161658

Procedure

The configuration steps required to set up the Presence Proxy for the Speech Auto Attendant (SAA) with Lotus Sametime are as follows:

1. Trust the Presence Proxy server in Sametime

2. Install and configure SAA on the NP-UM server

3. Purchase the SAA Presence license for the NP-UM server

4. Verify the installation

1 - Trust the Presence Proxy server in Sametime

By default Sametime restricts what IP addresses are allowed to connect to it as a server. To allow the Presence Proxy to connect it is necessary to perform the following actions:

1. Determine the IP address of the system the Presence Proxy is running on. It must be the IP address, not the server hostname.

2. On the Lotus Sametime server, use a Lotus Notes client to open the Stconfig.nsf database. This can be accomplished from a system with Lotus Notes installed by navigating to the Lotus Domino data directory on the Lotus Sametime server (for example, C:\Program Files\Lotus\Domino\data) using File Explorer and open the file stconfig.nsf.

3. Edit the CommunityConnectivity document.

4. In the CommunityTrustedIPS field, enter the IP address of the NP-UM (Presence Proxy) server. If there are multiple IP addresses they must be separated by either a comma or a semicolon.

5. Save the document and restart the Lotus Sametime server.

2 - Install and configure SAA on the NP-UM server

See Speech Auto Attendant Installation and Configuration for installation instructions. The Speech Auto Attendant must be set up to use Active Directory as the user repository. See Define an Active Directory Data Source.

3 - Purchase the Presence license for the NP-UM server

The "NuPoint Messenger: Enable Presence (Speech AA)" license must be purchased. Once that license becomes effective for the NP-UM server, no further actions are required. The Presence Proxy is always running when NP-UM is running and it will detect that the license has been purchased and will automatically start up within a minute of enabling the license.

4 - Verify installation

To verify the installation, check that the Speech Auto Attendant can retrieve the presence state of a user. Call the SAA main number and speak the name of an SAA user who is also a Sametime-enabled user. SAA should speak the current presence state of the user before forwarding the call. Change the presence state of the SAA user (e.g., from Online to Busy or Be Right Back) and make another call through the SAA to that user. The presence state spoken by the SAA should be the new state.