Manage UCC Licensing Bundles (MiVoice Business only)

Assigning UCC Licensing Bundles

You can assign UCC licensing bundles

• directly to an existing user entry from the "UCC Licensing" field in the User tab,

• by applying one of the default UCC licensing templates when you create a new user with Quick Add,

• by adding custom templates that specify a UCC licensing bundle (Basic, Entry, or Standard) and then using Quick Add to apply the template during the creation of new users.

Assign Basic Bundle

To assign a user, who currently has no bundle, with a Basic bundle:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Basic User (for Enterprise) and click Save.

3. In the Phones tab, add a phone with Service Level set to Full.

4. In the MiCollab Client tab, set the Feature Profile to "UCC (Vx.0) Basic".

Assign Entry Bundle

To assign a user, who currently has no bundle, with an Entry bundle:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Entry User (for Enterprise) and click Save.

3. In the Phones tab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". In the MiCollab Client tab, assign another phone as a Desk phone extension.

4. In the NuPoint Unified Messaging tab, click Add New Mailbox. Set the Feature COS field to 14 and check one or both of the Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

5. In the MiCollab Client tab, set the Feature Profile to "UCC (Vx.0) Entry".

6. Reach through to the MiVoice Business and configure the user in a Multi-device Group of type "Standard".

Assign Standard Bundle

To assign a user, who currently has no license, with a Standard bundle:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Standard User (for Enterprise) and click Save.

3. In the Phones tab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". In the MiCollab Client tab, assign another phones as a Desk phone extension and the other as a Soft phone extension. Note that the Soft phone extension must be assigned with a device type of UC Endpoint, App Server Port, or a SIP phone device in the Phones tab.

4. In the NuPoint Unified Messaging tab, click Add New Mailbox. Set the Feature COS field to 14 and check one or both of the Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

5. In the MiCollab Client tab, set the Feature Profile to "UCC (Vx.0) Standard".

6. In the Audio, Web and Conferencing tab, click Add Service and select the Desk phone extension.

7. In the Teleworker tab, click Add New Teleworker and select the Deskphone or Softphone extension.

8. Reach through to the MiVoice Business and configure the user in a Multi-device Group of type "Standard".

Removing UCC Licensing Bundles

To remove a UCC licensing bundle from a user, set the UCC Bundle field in the User tab to blank. After you set the license bundle to blank, delete the phones from the user. When you delete a phone, the services associated with that phone are also deleted.

Upgrading a UCC Licensed User to the Next Bundle Level

You can upgrade an existing UCC licensed user to a higher level license by changing the UCC licensing bundle in the User tab. For example, you could upgrade a user from Basic to Standard. After you upgrade, the existing UCC Standard licensing count increases by one license and the UCC Basic Licensing count decreases by one license. After you upgrade the license, you must assign the additional services to the user.

Entry to Standard

Basic to Standard

Basic to Entry

Upgrade from Entry to Standard

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Standard User (for Enterprise) and click Save.

3. In the MiCollab Client tab, assign one of the phones as a Desk phone extension and assign the other as a Soft phone extension. Note that the Soft phone extension must be assigned with a device type of UCA Endpoint, App Server Port, or a SIP phone device type in the Phones tab.

4. In the Teleworker tab, click Add Teleworker Service and select the Deskphone or Softphone extension.

5. In the MiCollab Client tab, enter the Desk phone and Soft phone extensions and set the Feature Profile to "UCC (Vx.0) Standard".

6. In the Audio, Web and Conferencing tab, click Add Service and select the Desk phone extension.

7. Reach through to the MiVoice Business and change the user's group programming from Multi-device Group - "External Twin" to "Standard".

Upgrade from Basic to Standard

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Standard User (Enterprise) and click Save.

3. In the Phones tab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". The other phones must have "External Hot Desk License" disabled. In the MiCollab Client tab, assign one of the phones as a Desk phone extension and the other as a Soft phone extension. Note that the Soft phone extension must be assigned with a device type of UCA Endpoint, App Server Port, or a SIP phone device type in the Phones tab.

4. In the NuPoint Unified Messaging tab, click Add New Mailbox, set the Feature COS field to 14 and check one or both of the Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

5. In the Teleworker tab, click Add Teleworker Service and select the Deskphone or Softphone extension.

6. In the MiCollab Client tab, enter the Soft phone extension and set the Feature Profile to "UCC (Vx.0) Standard".

7. Reach through to the MiVoice Business and configure the user's group programming to use Multi-device Group - "Standard".

Upgrade from Basic to Entry

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Entry User (Enterprise) and click Save.

3. In the Phones tab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". In the MiCollab Client tab, assign another phone as a Desk phone extension.

4. In thePhonestab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". In theMiCollab Clienttab, assign the other phone as a Desk phone extension.

5. In the MiCollab Client tab, enter the softphone extension and set the Feature Profile to "UCC (vx.0) Entry".

6. Reach through to the MiVoice Business and configure the user's group programming to use Multi-device Group - "External Twin".

Downgrading a UCC Licensed User

You can downgrade an existing UCC licensed user to a lower level by changing the UCC licensing bundle in the User tab. For example, you could downgrade a user from Standard to Basic. After you downgrade, the existing UCC Basic licensing count increases by one license and the UCC Standard Licensing count decreases by one license. After you downgrade a license, you must delete the unlicensed services from the user.

Downgrade from Entry

To downgrade a user from Entry to Basic:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Basic User (Enterprise) and click Save.

3. In the Phones tab, click Delete Phone and select the External Hot Desk User extension.

4. In the NuPoint Unified Messaging tab, click Delete Mailbox to the delete the mailbox.

5. If applicable, reach through to the MiVoice Business and delete the Multi-Device User - Standard group.

Downgrades From Standard

To downgrade a user from Standard to Basic:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Basic User (Enterprise) and click Save.

3. In the Phones tab, delete the Soft phone (see the MiCollab Client tab to identify the Soft phone extension). Delete the External Hot Desk User extension.

4. In the NuPoint Unified Messaging tab, click Delete Mailbox to delete the mailbox.

5. In the MiCollab Client tab, set the Feature Profile to "UCC (Vx.0) Basic".

6. In the Audio, Web and Conferencing tab, click Delete Service

7. In the Teleworker tab, delete the Teleworker if present.

To downgrade a user from Standard to Entry:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Entry User (Business or Enterprise) and click Save.

3. In the Phones tab, delete the Soft phone (see the MiCollab Client tab to identify the Soft phone extension).

4. In the MiCollab Client tab, set the Feature Profile to "UCC (Vx.0) Entry". Remove the MiCollab Client Desk phone or Soft phone if it is not required.

5. In the Audio, Web and Conferencing tab, click Delete Service.

6. In the Teleworker tab, delete the Teleworker if present.

Swapping UCC Bundles Between Two Users

If you have available licenses, you can simply change the UCC licensing bundles of both users. However, if your system does not have any available licenses:

1. Set the license bundle of one user to <None>.

2. Apply the available license to the other user. This action makes the previously assigned license available.

3. Apply the available license to the currently unlicensed user.

4. Adjust the services for both users (see upgrading and downgrading UCC bundle procedures above).

Configuring Existing MiVoice Business UCC Basic Users on MiCollab

If Flow Through Provisioning is Enabled

If Flow Through Provisioning is enabled, the MiCollab directory will be populated with the MiVoice Business users and their phone services. In this case, you just need to enable the applications for the users from the Users and Services application.

If Flow Through Provisioning is NOT Enabled

If you have configured UCC Basic users on MiVoice Business that are not configured in the MiCollab database (that is, the phone users were only configured on the MiVoice Business system), you can add these users to the MiCollab Users and Services application using the following procedure

1. Log into the MiVoice Business System Administration Tool.

2. Access the User and Device Configuration form.

3. Use the sort functionality to display a listing of the UCC Basic Users.

4. Export the user and device information into a CSV file.

5. Create copies of the Basic User template for the different device types.

6. Assign the templates to roles. See Manage Roles.

7. Copy the communication platform user data from the exported CSV file into the import file spreadsheet columns of the Bulk User Provisioning tool and include role (see Bulk Import from File).

8. Import the CSV file data.

Range Programming MiCollab Client Profiles

If UCC licenses are converted (for example from V2 to V3) during an upgrade, you must assign the new services to the users. If the users' MiCollab Client Profiles require updating, you can use range programming to complete this task:

1. In the MiCollab server manager, under Applications, click MiCollab Client Service.

2. Click Configure MiCollab Client Service.

3. Click the Features tab.

4. Click the "People" icon of the feature profile that you want to apply, for example: (UCC V3 Standard).

5. Click the Add Members link and select the users that you want to apply this feature profile to.

6. Click Add to Profile at the bottom of the page. You return to the "Feature Profile Members" page.

7. Click Save. A bar displays the progress.

8. When the profiles are updated, click Done.

Identifying UCC License Usage

If MiCollab is configured in Integrated Mode, you can identify the types of UCC licenses that are assigned to each user through the MiCollab Client administration interface:

1. In the MiCollab server manager, under Applications, click MiCollab Client Service.

2. Click Configure MiCollab Client Service.

3. Click the Features tab.

4. Select the default "Entry" or "Standard" default feature profile.

5. Click the "Edit profile members" button to see which users are currently using the selected profile.